Dealt with Renew via insurance claim
Dealt with Renew via an insurance claim (and have raised a complaint with the insurer also) and it was a horrible experience. Feckless, uninterested and distracted people handling the claim details, asking for the same information multiple times asking me to wait 5 minutes on the phone, whilst they "sorted something else out" Told they would inspect and replace damaged flooring, they informed us this wasn't true and they'd just estimate the value to be passed back to insurers, then next phone call "oh yes we can send someone out" and then 3rd time "no we prefer to give the claim amount" It wasn't a huge claim but the experience was drawn out, painful and I would honestly rather walk around on warped, water damaged floors than ever speak to renew again.