Taking money every month without notification
The company appears to have been claiming a monthly payment from me for a student pass, since November. They weren't notifying me before taking each payment. I had one good tutor for one session then I tried another, who was less good; I'm not sure how they assess their tutors, maybe it's all based on user feedback? They have cancelled future payments but I feel sick at the thought of the money they've been taking from me, every month. I won't be using them again.