Superprof UK

你好， 很抱歉听到你的经历，我们完全理解这一定让你很沮丧。 我们从不希望任何人在使用我们的平台时感到被误导。Student Pass 是一个订阅服务，可以联系导师，但我们非常重视你关于呈现方式的反馈。 我们一直在努力改进网站的清晰度，你的评论帮助我们做到这一点。 如果你还没有联系我们的团队，请一定要联系我们，我们将尽力提供帮助。团队的工作时间是周一至周五上午9点至下午5点，可以通过电子邮件联系（[email protected]）。 此致， Superprof

你好 Ian， 感谢你在这里向我们反馈这个问题。 我们很遗憾你对使用我们网站感到失望。 我们确实明确说明，Student Pass 订阅是联系导师所必需的。 你注册后立即收到了一封确认邮件（"Superprof Pass - 请求已发送，体验开始！"），其中提到："你的 Student Pass 将在30天后自动续费。这是无约束力的，你可以随时从仪表板暂停它。" 听起来你已经与我们的团队联系过了，但他们仍然随时准备提供你可能需要的任何帮助（通过电子邮件 [email protected]），以尝试找到解决此问题的合适方案。 此致， Superprof

Hi Anna, 感谢您在这里与我们分享您的意见。 很抱歉听到您在订阅时对我们的服务和 Student Pass 费用不够清楚。 关于我们的费用信息，您可以在我们的帮助中心、条款与条件以及订阅服务时经过的支付页面中找到。 在我们的电子邮件往来和整个网站上，我们都明确说明 Student Pass 是一种滚动订阅，每月收费 £39，您希望在找到理想的导师后取消订阅，以避免自动续订和未来的额外收费。 如果您认为我们的友好团队可以在您报告的问题上提供任何额外支持，请通过 [email protected] 联系我们，我们将很乐意为您提供帮助。 此致问候， Superprof UK

Hi Ian, 感谢您在这里分享您的评价。 要访问我们的平台并与导师联系，需要 Student Pass 订阅，每月费用为 £39。正如您在注册时经过的支付页面中详细说明的那样，该订阅为您提供对我们平台的完整访问权限，包括联系无限导师和获取其联系方式的能力。 如果您未能与您联系的导师安排第一节课，我们很乐意与您讨论您的经历。 如果您想与我们的客户支持团队进一步讨论此事，请随时通过 [email protected] 联系我们。 此致问候， Superprof

Hi Anne, Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience. We do encourage students to leave honest reviews about their lessons, whether their experience was positive or negative. At the same time, we believe it is important to consider both the student's and the tutor's account before deciding whether a review can be published. Where there is uncertainty or conflicting information about the events described, we may decide to withhold a review or, where the circumstances become clear, we reserve the right to publish the review if we are satisfied that it accurately reflects the facts. We appreciate your comments, as they help us to review our processes and ensure that our review system remains as fair and balanced as possible for both students and tutors. Kind regards, Superprof

Hi Lola, 感谢您抽出时间分享您的反馈，更感谢您多年来作为我们导师社区的宝贵成员。 我们确实注意到课程咨询有时会波动，尤其是在假期期间和学年的不同阶段。尽管如此，我们真诚地重视您的意见，并感谢您就平台可见性和推广提出的建议。 如果您希望我们仔细查看您的个人资料并提供优化可见性的建议，请随时通过 [email protected] 联系我们的团队。我们很乐意为您提供帮助。 此致问候， Superprof 团队

Hi Andrew, 感谢您在此向我们反映您的经历。 很高兴听到我们帮助您为女儿找到了合适的导师，但很抱歉听到您对 Student Pass 费用结构感到失望，以及由此可能造成的任何不便。 我们确实在您输入银行信息的支付页面、我们的电子邮件往来以及网站使用条款中明确说明，Student Pass 是一种 £39 的非约束性 30 天滚动订阅。 不过，我们确实会仔细考虑每个案例，并很乐意检查在此情况下我们是否可以提供善意姿态。 如果您尚未联系我们，请随时通过电子邮件 [email protected] 联系我们的客户关怀团队，我们将很乐意为您调查此事。 此致问候， Superprof

Hi Anna, 感谢您在这里与我们分享您的评价。很抱歉听到您最近的体验令人失望。 我们理解在您的个人资料中发现错误——尤其是与您提供课程的主题相关——一定非常令人沮丧。我们也重视您对学生咨询以及个人资料可见性对辅导活动影响的担忧。 我们珍视您作为我们导师社区的长期成员，希望能进一步为您调查此事。如果您的个人资料问题仍然存在，请通过 [email protected] 联系我们，我们的团队成员将很乐意进行调查并跟进。 再次感谢您的反馈。这帮助我们识别平台以及我们为导师提供的支持中可以改进的方面。 此致问候， Superprof

Hi Tom, We appreciate you taking the time to share your feedback with us. To be able to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription. The Student Pass is a monthly subscription that costs £39 and gives you access to the platform and allows you to contact teachers on our site and access their personal contact details. It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days. In case something didn't go according to plan with the tutor that you did connect with though, our customer support team is here to help, please don't hesitate to contact us at [email protected]. Regards, Superprof

Hi Minhajul, Thanks for sharing your review with us here. We never want anyone to feel misled when using our platform. The Student Pass is a subscription that gives access to contact tutors, but we absolutely take your feedback on board about how this was presented. We’re continuously working to improve clarity on our site, and your comments help us do that. Kind regards, Team Superprof

Hi, We’re really sorry to hear about your experience and truly understand how frustrating this must have been. We never want anyone to feel misled when using our platform. The Student Pass is a subscription that gives access to contact tutors, but we absolutely take your feedback on board about it and understand you may have overlooked this. Rest assured, we’re continuously working to improve clarity on our site, and your comments help us do that. Please don't hesitate to get back in touch with us in case we can help with anything else. Kind regards, Superprof