Superprof UK

Hello, Thank you for taking the time to share your feedback here. The Student Pass is a monthly subscription of £39 and it allows you to contact as many tutors as you like for a period of 30 days. You will then need to pay the tutor rate separately. With an active Student Pass you can contact an unlimited number of tutors until you find the perfect fit. All of these details are set out in our terms of use, the payment page where you entered your details and across our site. In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future. In case you feel that our team can offer any support or assistance in this matter, please do get in touch, [email protected]. Kind regards, Superprof UK

Hi Mark, Thanks for your review. If you've reached out to us via email ([email protected]), please rest assured that a member of our team will be back in touch as quickly as possible to assist you with your enquiry. Kind regards, Superprof

Hello, We appreciate you taking the time to share your feedback with us. In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription. The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details. It's an auto-renewing subscription, which we make clear on the payment screen, in our email correspondence and our terms of use. It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days. In case something didn't go according to plan with the tutor that you did connect with, our customer support team is here to help, please don't hesitate to contact us again at [email protected]. Regards, Team Superprof

Hello Andy, Thank you for taking the time to share your experience here. While we're concerned to learn that you feel this way, we’re continuously working to improve clarity on our site, and your comments help us do that. In case our team can help with anything further, please do get back in touch, [email protected]. We apologise for any disappointment caused. Kind regards, Superprof

Hi Susy, Thank you for bringing this extremely serious matter to our attention here. We would like to let you know that Superprof will never use the platform’s internal messaging system to request personal information, payment details, or to validate transactions. All official communication from Superprof is carried out exclusively via email or phone and we advise you not to respond to or engage with any messages from suspicious accounts like the one you have mentioned here. If you have not already done so, we strongly recommend that you contact your bank to request their assistance in seeking to reverse the transaction. Our team is on hand to offer assistance if we can, and can be contacted via email [email protected]. Regards, Superprof

Hi Ben, Thanks for sharing your review here. We're disappointed to learn that things didn't go to plan with the tutor you selected, after your initial lesson took place. One of the benefits of your active Student Pass is that you're free to reach out to as many tutors as you wish, until you find the right alternative one for you. In case our team can offer you any help with your search, please feel free to get in touch, [email protected]. Kind regards, Superprof

Hello, Thanks for sharing your feedback with us here. We're sorry to hear that you feel this way, but we do appreciate your position on this. In case you feel that our team can offer any additional support with your enquiry, please do get back in touch, [email protected]. Kindest regards, Superprof

Hello, Thank you for taking the time to share your review with us. We're disappointed to learn of your frustration, and want to assure you that your feedback has been taken on board. To connect with tutors and enquire about lessons on our platform, you first need to have a Student Pass subscription. This is the fee you mentioned. The Student Pass is separate from a tutor’s hourly rate and does not cover the cost of lessons themselves. Once you have found a tutor, you pay that tutor directly at their advertised rate. The Student Pass is a monthly subscription that renews automatically. However, if you only need it for one month or to reach out to a specific tutor, you are free to cancel once your request has been accepted. You will still have the remainder of the month to contact other tutors if you wish, and even after the subscription period ends you can continue booking lessons with any tutors you have already connected with. If you have any further questions, please do not hesitate to get back in touch with our Customer Care team at [email protected]. Regards, Superprof

Hi Miguel, Thanks for taking the time to share your review. Superprof exists to help students find their ideal tutors. For this service, we do charge a fee of £39 for the Student Pass. We make it clear on our payment page that the pass enables you to contact unlimited tutors in all subjects and that it's an auto- renewing monthly subscription. With the Student Pass, you're able to create a targeted search through our database of some of the best tutors in your area, as well as across our global platform, to find the perfect tutor for your learning needs. The Student Pass allows you to safely communicate with your tutors and securely pay for lessons via the platform. Even after you unsubscribe from the Student Pass you can continue using these features with the tutors that you've already connected with. It sounds like you have already reached out to our team, but if we can help with anything else, then please do get back in touch. Kind regards, Superprof

Hello, Thank you for sharing your review here. To access our platform and connect with tutors, a Student Pass subscription is needed, which costs £39 per month. As detailed on the payment page you passed through when signing up, this subscription grants you full access to our platform, including the ability to contact unlimited tutors and access their contact details. If things did not go according to plan with the tutor you chose, we would welcome the opportunity to discuss your experience with you. If you would like to discuss this further with our customer support team again, please don't hesitate to contact us at [email protected]. Kind regards, Superprof

Hello, We appreciate you taking the time to share your feedback with us. In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription. The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details. It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days. We make the information clear on our payment page that the Student Pass is a monthly subscription. We also send you a confirmation email and reminder email before your Student Pass is set to renew. If you would like to discuss this further with our customer support team, please don't hesitate to contact us at [email protected]. Kind regards, Superprof

Hi Kate, Thank you for your review, we're sorry to hear about what sounds like a disappointing experience that you've had. We would like to make sure that one of our team of advisors (not an AI bot) is able to look into this for you. To help us to be able to find your account, we've requested some contact details via Trustpilot, so please keep an eye out for that email in your inbox and we can go from there. Please rest assured that we'll have this resolved for you as quickly as possible. Regards, Team Superprof

Hi Sheena, We're sorry to hear that your experience did not meet your expectations, while you were trying to find the right Python tutor for your son on our site. The £39 Student Pass covers the cost of our connection service, which allows you to contact as many tutors as you wish until you find the right one. We do explain on the payment page, in our Help Centre and in our Terms of Use that the Student Pass is a monthly subscription which renews automatically until cancelled. That said, we appreciate you taking the time to share your feedback about how this information is presented, and we'll be sure to take your comments on board. We encourage tutors to be open and up-front about their availability once they've accepted a lesson request. We also take all possible steps to vet and verify those who join our global tutor community. We are therefore disappointed to hear your comments about tutors referring you to a third party- this is not something we permit or encourage on our platform. If you have not already contacted our support team, we would be grateful if you could email us at [email protected]. A dedicated member of our team will review your concerns in full and work with you to find a suitable solution. Thank you for bringing this to our attention here. Kind regards, Team Superprof

Hi Massimo, Thank you for your review, it sounds like you have had a disappointing experience here. To access our platform and connect with tutors, a Student Pass subscription is needed, which costs £39 per month. As detailed on the payment page you passed through when signing up, this subscription grants you full access to our platform, including the ability to contact unlimited tutors and access their contact details. If things did not go according to plan with the tutor you chose, we would welcome the opportunity to discuss your experience with you. If you would like to discuss this further with our customer support team, please don't hesitate to contact us at [email protected]. Kind regards, Superprof