Superprof UK

Hello, We appreciate you taking the time to share your feedback with us. In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription, which costs £39. The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details. It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days. We make the information clear on our payment page that the Student Pass is a monthly subscription. We also send you a confirmation email and reminder email before your Student Pass is set to renew. If you would like to discuss this further with our customer support team, please don't hesitate to contact us at [email protected]. Kind regards, Superprof

Hello Catherine, We're really sorry to hear about your experience. If a tutor accepted your lesson request, but was then unable to offer suitable arrangements for a class to take place, that’s understandably disappointing. Please email us at [email protected] with more details about what happened, and we’ll be happy to look into it for you and take any necessary action. Thanks for bringing this to our attention here. Kind regards,

Hello, Thank you for sharing your comments with us here. We are sorry to hear that our service fees were not clear to you at the moment of subscribing. All the information about our fees is available in our help centre, terms and conditions and on the payment page, you go through when you subscribe to our service. In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future. In case you feel that our friendly team can offer any further support or assistance in this matter, please do get in touch, [email protected]. Regards, Superprof UK

Hello Eleanor, We appreciate you taking the time to share your feedback with us. In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription. The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details. It's important to note that the Student Pass is not connected with individual tutors or lessons, rather it is the rate to contact tutors in general through the Superprof platform for a minimum period of 30 days. We make the information clear on our payment page, terms of use and the confirmation email that the Student Pass is a monthly subscription. If you would like to discuss this further with our customer support team, please don't hesitate to contact us at [email protected]. Kind regards, Superprof

Hello, Thank you for taking the time to share your feedback here. The Student Pass is a monthly subscription of £39 and it allows you to contact as many tutors as you like for a period of 30 days. You will then need to pay the tutor rate separately. With an active Student Pass you can contact an unlimited number of tutors until you find the perfect fit. All of these details are set out in our terms of use, the payment page where you entered your details and across our site. In our email correspondence and on our site, we make it clear that the Student Pass is a rolling subscription, which you may wish to cancel once you've found your ideal tutor(s) to avoid being charged in future. In case you feel that our team can offer any support or assistance in this matter, please do get in touch, [email protected]. Kind regards, Superprof UK

Hello, Thanks for sharing your comments with us here. To contact members of our tutor community, you first needed to have an active Student Pass subscription, for which a £39 fee is payable. We make it clear that it's a rolling subscription in all of the terms of use and in email correspondence sent to you. One of the many benefits of the pass is that, if one tutor turns out to not be the right one for you, then the chances are that there will be many others who may be just a click away via the site. If you would like to discuss this further with our customer support team, please don't hesitate to contact us at [email protected]. Kind regards, Superprof

Hi Marissa, We appreciate you taking the time to share your feedback with us about your experience. In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription. The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details. We make the information clear on our payment page and in our emails that the Student Pass is a monthly subscription, which will renew automatically if not cancelled. However, if you've reached out to our team ([email protected]) then please rest assured that a dedicated advisor will be back in touch quickly to work with you to find a solution to this. Kind Regards, Superprof

Hello Adnan, Thank you for sharing your thoughts with us here. The service we offer is to connect students to available tutors. To access this service you'll need to have an active Student Pass subscription, which is the £39 fee you've mentioned. One of the benefits of the pass service is that you can contact as many tutors as you wish, and with hundreds of thousands of members in our tutor community, you're sure to be able to find the right ones for you. In case we can help with anything else, please do get back in touch with our team, [email protected]. Kindest regards, Team Superprof