We have a ten year contract with Otis…
We have a ten year contract with Otis to service 6 off lifts at our development in Aberdeen. We reported the lift breakdown on December 28th. They told us it would be repaired within 3 days, but have failed to appear on numerous occasions. Their latest excuse is they are waiting for delivery of a part from France and it is delayed due to transport strike. They claim there is only one supplier, which I find hard to believe. This is very poor service from Otis. How is it we are just being advised of this further delay now? I find it hard to believe there is only one supplier based in France who can supply a door closures. Would they would send parts from France to repair an Otis lift in USA? I have complained to Otis in Aberdeen & UK head office, no reply so I complained to European head office and USA no reply.