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Concerned Customer

美国

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Vetdepot

Old products, near expiration. Poor customer service!

Decided to ignore others' negative reviews and give this company a fair chance; after all, they advertised cheaper prices and appeared legitimate. Unfortunately, my first order will be my last. They don't fill their own orders, but use a third party. They don't use original packaging: meaning your order may be vulnerable to damage, perforation, or have been opened. Sent OLD, dried out, nearly expired meds. The manufacturer advised not to use. Customer service was incredibly difficult to reach and only responded to an open bank dispute. Did very little to convince me they valued my order or repeat business. Sometimes just apologizing to the customer and offering to "make it right" goes a long way... BUYER BEWARE: Do yourself a favor and order meds through your vet or through a more reputable online business.

2018-04-02