I had Cox for my cameras and they…
I had Cox for my cameras and they stopped doing the cameras and sent us all to Brinks in Mayr2025. Lucky for me I didn't need to look at the cameras at my establishment till mid Sept. When I did need to view an incident I wasn't able to. So I called brinks and they said I needed new equipment and was told it would be an extra $10 a month. So feeling like I had no choice in the matter I agreed. They gave me a date to meet for the new equipment and the day they were suppose to show they texted me saying bla bla bla I needed to reschedule. So I did and the same thing happened. bla bla bla I needed to reschedule. So I did and the same thing happened again. Next time I called I got a little heated and finally got some truth from them. they said because of storms in some part of the world they can't get the equipment. So I just waited. Finally in Nov they showed up with the equipment. Now the cameras weren't motion activated like before with Cox. Brinks says I need to spend around 2k for new cameras to get motion activated. So disappointed with them. I miss Cox! Brinks wasn't ready to take this on. I guess since they took over customers from Cox we are stuck with a 3 yr contract with brinks. I would have no problem with them if they got their shit together but to buy new cameras is ridiculous. I never signed a contract with Brinks. No matter how many times I call them they say I did. And every time I ask them to send me a copy of the contract I signed they don’t. But then they call back and get the same thing from them. I signed the 36 month contract. So every time I ask them to send me a copy of the contract I never receive it. Do the right thing here and let’s part ways