An entire tray of frozen food was…
An entire tray of frozen food was missing from my delivery. When I contacted customer service I was put through to the Trafford Park store. I was advised they would call the driver to ask him to return to me with my items and that I would receive a call back. This never happened. I called a further 6 more times, 2 of which I was hung up on. The final time I called, I was advised to just request a refund for the items. I did this then my request for a refund was rejected. I was then advised to wait 24 hours to get my refund. Well it's been over 24 hours and no refund, it's still advising its rejected. So currently out of pocket, how is this acceptable?? I'm sure they'd have an issue if I just walked in the store and took the items without paying.