Great, but not quite so...
I recently bought a vintage Chanel Diana 9' flap bag for my sister as a birthday present. Slightly Disappointing as the listing said it came with a box and a dust bag - which neither came, and as it is a gift, it is annoying that it can't be presented with them. Secondly, the bag is in far worse condition than the site made out, it rated the bag as 'excellent' which is one step down from their pristine (good as new) rating, however the flap is noticeably lopsided when closed and there is lots of wrinkles in the leather along the flap & a good amount of wear on the underside of the bag. I'm understanding that the bag is from the 90's, but it was mislabeled & the pictures uploaded were nowhere near high quality enough to make out any of these deficiencies. To top it all of, it has been over a week since I received the bag and have yet to have a follow-up email from Portero asking how things went - which is common practice among even the cheapest online retailers. I had to travel 4 days after receiving the bag and so did not have the time to re-order a new bag, which is what I'd have ideally done. The bag is still a nice bag, but it's half the bag I had intended to give. So that, teamed with the poor customer support is why I have given the 2* rating. (note: I have not bothered reaching out to Portero - as mentioned i didn't have the luxury of time to send the bag back and re-order a new one - because in this case as I can't return it i waited to hear from them, and since i haven't I came here to let everyone else know! )