Refund issue
Ordered some cartons last Halloween (6+1 bonus). Received them in 4 different packages (around December) with duty higher than the actual order price. Contacted support, they said to refuse them at the post office and that they would get reshipped (January) without duty. Fast Forward February, didn't receive any cartons or any news. Contacted support again to initiate a refund. They said they would do the refund. March, still no refund, went to check on the website for status and my account has been blocked. Going on 5 months later, no cigarettes, lots of stress, and out over 300 dollars. EDIT (3/12) Since I can't reply to dutyfreedepot's reply, I have to say this here. My partner called on February 1st and was told then the refund would be put through, so it wasn't February 22nd. She is very meticulous with keeping notes, and this is exactly what she has down from her correspondence with their customer service over the phone (called Feb 1st. spoke with Jason - processing refund). My initial review still stands at 1 star because the original order was processed on October 31st. we are just now getting our refund processed from the botched transaction. EDIT (3/22) : Still haven't received anything. Please advise on what to do next. EDIT (3/24) : Hi Daniel, can you send me the confirmation number via email or here? Thanks