Decent products, terrible customer service
Products themselves seem decent quality and cost. Plus homebase means no subscription fees like with Arlo. However the company itself is a mess. Just hope you have no issues. I am sure lots of the 5 star online reviews for them are fake. I order a 2 camera set with homebase and an additional camera. Additional camera does not sync to homebase. Chat support is slow and ineffective. I call and after a long wait put through to a call center in India. They are clueless and unhelpful. I am unable to do a return on the website, I have to open a ticket and wait 24-48 hours and then pay myself to return the product to them. Constantly told conflicting information and that no one was available during USA business hours! They seem to have a decent product, just need customer support in the USA and proper infrastructure to manage their products. I was told I could not buy another add-on camera from their own website - Amazon only!
