FIFishneo★★★★★
AVOID
This is the worst online shopping experience I’ve ever had.
I placed an order in early November. After weeks with no proactive updates and the order still marked as “processing,” I requested cancellation and a refund before the parcel entered physical transit.
Despite this, the seller shipped the order days later and repeatedly refused to cancel or refund, insisting I wait for delivery and then return the item. Tracking shows that at the time of cancellation only a label existed; the parcel was not picked up or accepted by a carrier until days later.
Their chosen courier (Evri) then failed to follow basic delivery instructions and left the parcel unattended outside without making any attempt to contact us. The parcel is now missing. The seller is refusing a refund and claiming they “cannot file a claim,” attempting to shift responsibility onto the customer despite being the sender.
Customer service has been consistently dismissive and abrasive, repeatedly ignoring the timeline, tracking evidence, and delivery failure.
This reflects a complete lack of accountability and basic consumer fairness. Avoid this company.
2025-12-23有帮助 1
FIFishneo★★★★★
Refused Refund After Pre-Shipment Cancellation & Month-Long Delay
UPDATE:
Fishneo has responded publicly with an apology and general assurances, but no refund has been issued and no resolution has been provided. Privately, my refund request continues to be refused despite being made before shipment was confirmed and despite tracking evidence showing the parcel entered transit days later. I will update this review again if and when a full refund is actually processed. Until then, their response reads as PR rather than a genuine attempt to resolve the matter.
I strongly advise against ordering from Fishneo.
I placed an order in November for a time-sensitive gift. After nearly a month in “processing” with no proactive updates, I contacted customer service. Only then was I informed the order had not even shipped. I immediately requested cancellation and a full refund.
Despite this clear pre-dispatch cancellation request, the company later claimed the order had been shipped and refused to cancel. Tracking records show the parcel was only handed to logistics days after my refund request, contradicting their claims. I was then told I must wait for delivery and go through a return process, shifting the burden onto me for their delay and lack of communication.
Customer service repeatedly ignored the core issue, sent contradictory explanations, and tried to offer discounts instead of resolving the problem. After extensive back-and-forth, they continued to refuse a refund.
This experience reflects poor communication, unreasonable delays, and a refusal to honour a valid cancellation. I am now forced to escalate the matter through my payment provider.
Avoid if you value transparency, timely delivery, or fair customer service.
2025-12-15有帮助 1
