Very disappointing
Would not use Today Tix again to purchase theatre tickets. Originally booked with them as we was gifted a voucher so we could only book through them. I purchased tickets for the Brainiac Live show and unfortunately my young daughter was sick on the day of the show. I emailed Today Tix to explain and to ask if they would as a good will gesture let us put the show date back to another day. This is the 6 weeks holiday and the show is not a sell out show with lots of dates still available..I was very disappointed that the response was just no. I won't be using this company again to book for future. My daughter is understandably upset as she was really looking forward to the show. Very disappointed. I could understand if the show was a sell out but it's simply a date change. Sometimes things are out of your control and in certain circumstances companies should make allowances particularly in the summer holidays. I even contacted the Garrick theatre and they advised that they would have simply changed the date for us but because we had booked through a third party unfortunately they couldn't do this for us.