Laura Cohen of Bob's Watches Is The Best!
Laura Cohen of Bob's Watches was wonderful to work with! In my process of retiring to Costa Rica, I wanted to sell my aged Rolex watch. My Tico (native Costa Rican) friends told me not to wear it there, so I figured "Why keep it?". I looked at a handfull of Online Rolex buyers, but Bob's Watches has the best online process, was the quickest, and best offer for my used Rolex. Laura Cohen responded to my online request and guided me effortlessly through the process. Bob's Watches did an initial review of my uploaded pictures and stated watch history. They gave me generous estimated value, then emailed me a pre-paid FedEx lable for me to send them my watch. Laura emailed me the instant my watch arrived at Bob's. She kept me updated throughout the process so I never questioned the custody of my watch. Upon inspection of my actual watch, Bob's technicians found issues which I was aware of. Laura called me most apologetically with the findings and an updated pay out amount. She explained each issue with care and compassion. She did not overstate any of the issues with my watch. Laura was able to make me an adjusted offer that I still felt was generous, more than fair, and constituted a Win/Win. Based on my experience with Laura Cohen, and everyone at Bob's Watches, I recommend them heartily and recommend them to any liquidating their luxury time pieces.