They used to rock. What happened?
Pros: - good interface, easy to use (usually) - customer service is quick and they seem to be located in US and all of them are super nice - direct API integration. Sometimes small issues, but overall good Cons: - 2 years ago, I would've given 5 stars. Not today. - they decide to change the tax engine to a new version in the middle of tax season. Who does that? Of course they had hiccups. Even though I was proactive and I had everything sorted at the beginning of the year, this upgrade messed EVERYTHING up, so I had to start over. - can't upload CSVs anymore. Always gives you a formatting error. - unless you are with an escalation ticket, their lead time for CSVs is 2-3 weeks now. - unless you have direct API integration, expect a lot of hassle I have lost over a full week already in dealing with their new issues, and counting. It is simply unacceptable to do such a major change in the middle of tax season. ZERO stars to management. FIVE stars to customer service team, who have to deal with all that!