luggage broke - warranty not honored - ghosted
I bought luggage and it broke while I was in Paris within the warranty period. I immediately started the claims process. Unfortunately I had to buy another bag because I had three more stops on my trip before flying back to the US. I took pictures and a video and left the bag in Paris. There were a series of back and forth emails, each time asking for different information. I thought everything was going well but I didn't have one of the photo angles they requested so I shared the video. Mind you this was the third request for different information. They ghosted me and shut off all communication and that was 12 days ago. I believe that is how they operate, asking for more information to find an excuse to deny your claim. They didn't even give me the courtesy to answer my two emails asking if I was being denied. I will never buy a bag from them again.