I spent $500 on a robovac thinking…
I spent $500 on a robovac thinking maybe the technology had improved after years and years, and I was quite happy with my purchase - for about two months. The LiDAR tower jammed while I was at work, and the robot can't navigate without it. I emailed customer support, and they suggested I remove the mop heads and reinstall them, or change the water flow, to get better, more efficient cleaning. Like. The subject line of my email was "LIDAR TOWER JAMMED HELP", not "I am not sure why there isn't enough water on the floor", it's like the person responding to me didn't even read what I wrote. They asked for the order number from Amazon not once, but twice, which I sent in screenshot form and an official invoice PDF. They then asked me to send photos of the issue. Which would just be a picture of the robot sitting there, not doing anything? The whole experience left a terrible taste in my mouth. It worked well *when it worked* but the customer service team seems incompetent or at the very least completely checked out. Will revise the review to 3* if the situation gets fixed.