I purchased a cordless lawn mower with…
I purchased a cordless lawn mower with free strimmer. It arrived and I unpacked it had difficulty assembling it. Called customer support all they said it was easy clearly thinking a woman could put a screw thru a whole. I had spare black semi circular peice which didnt sppear in the manual. Called again and was told this should be put on the back wheel for height adjustment. I queried this. A friend came over and managed to work out it had been shipped with the handles the wrong way around. He had to strip the ŵhole unit down and reassemble. Still didnt know what the peice of black plastic was for customer service said it should have been installed before shipping and passed me over to another department to arrange collection. Kept on hold until I gave up and put the phone down. Then my friend spotted the stimmer manual and asked if I had one. We then discovered that this piece of black plastic was for the strimmer!! It had been so badly packed it was not clear that they were together. The trouble shooting diagnostics of customer service was non exhistant. I have assembled many mowers in the past with no difficulty. NEVER again bad service, sloppy packaging and little more than plastic I dont expect it to last like my Bosch. Good persuasive adverting though.