Don't do trade in. No help from HONOR
I purchased a HONOR phone because of HONOR's integrated trade-in promotion, completed entirely during checkout, offering a £390 trade-in payment plus a £200 trade-in bonus. My trade-in device was received, inspected and validated by HONOR's trade-in partner, Recommerce, who confirmed the £390 value and stated payment had been processed. However, I never received the payment. After discovering my bank does not accept international transfers, I promptly provided alternative bank details, including an IBAN, but the issue remains unresolved and not even sure if that was the problem. Recommerce has been unable or unwilling to provide a payment reference, transfer trace, proof of payment, or confirmation of what happened to the funds. My bank details were copied directly from my banking app, so I know they were entered correctly. It was also not made clear that Recommerce is a French company. As the device was sent to a UK address, I reasonably assumed the trade-in process was UK-based. Therefore Small Claims Court is not possible. Most disappointing has been HONOR's response. Despite the trade-in promotion being advertised and completed as part of the HONOR purchase process, HONOR has declined to take ownership of the issue and simply referred me back to Recommerce, who stopped responding. HONOR say they are unable to communicate directly with their own trading partner I remain without the £390 payment while my trade-in device has been retained. A company should stand behind the promotions it uses to secure sales and support customers when problems arise. Unfortunately, that has not been my experience. I will happily update this review if HONOR helps resolve the issue. If not, this review will remain unchanged. UPDATE 23/10/26: after many more emails directly with Recommerce (no help from HONOR) and a Recommerce review they confirmed the payment was rejected and got me to re-enter with IBAN. I got the payment today. I don't know if it's because Chase UK don't accept international payments but for anyone who go through HONOR I would recommend perhaps using a standard large bank. HONOR only asked for UK bank and sort number so confusing. You need to be persistent if anything goes wrong otherwise you won't get your money. Updated to 2 stars because experience wasn't a great one but glad it's over and like the new phone, just wouldn't recommend trade in.