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Marilyn Stocker

美国

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Gohagan & Company

Worst trip of a lifetime of international travel. Gohagan promised alot and didn't deliver.

Gohagen promised a great deal and did not deliver. The trip to Morocco, Spain and Portugal was one of the worst trips I have ever taken. They promised a small ratio of tour guides to passengers and that the tours would be in jitneys and smaller vehicles and that we would have excellent attention and problem solving. Not true. Except for one woman guide--they were mediocre and sometimes misinformed. They did not shepherd the passengers or take care of our needs. The trip was touted as having "educational and qualilty" guides (as we were all coming from our college alumni associations and were a highly educated group. Au contraire--mm The guides were mediocre at best and there were so many delays that we were exhausted because we went from 7 am to 7 p......I am sending a letter outlining some of the most offensive things guides did. The ship was excellent and Rudy was a god-send and a point of light but the other guides were fairly disorganized and useless to solve problems or support us. I am sending a long letter outlining what was promised versus what was delivered. We were going to wonderful places and instead of getting a lovely experience of the cultures and people and history--we were run around on and off huge buses. There was little accomodation (which were also promised) for the passengers whose average age was between 60 and 90!!! The trip promised intelligent preparation and keen guides and they were routinely shallow and misinformed. One tour guide boasted about the Imans in a mosque who raped his beautiful worshipper because she was so beautiful she would go to hell. Offensive to the max! And there was only one speaker who gave a really good preparation for what we were to experience. We had almost no time to enjoy the beautiful ship the Atlas Voyager. The food and service of the ship were top notch as compared to the Gohagan management. Except for Rudy. We left completely exhausted instead of rejuvenated. We were pressured to buy Berber rugs. Our guide in Tangiers was definitely in cahoots with the seller and I am sure took a nice cut of the purchases. Please note that Rudy was a point of light and solved any problem but if you worked with the others they were disorganized and did little to provide outstanding customer care.

2026-07-16已认证