Thank you so much for providing this feedback. We apologize for your poor onboard accommodation experience, which was not typical of the other passengers. We will pass along details to the ship, to be addressed for future programs. We will also share your suggestions about the Travel Directors and the daily briefings. Thank you again for
letting us know and we hope to travel with you again in the future.
Thank you for your review, we appreciate the detailed feedback. We will pass your suggestions on the appropriate departments. We hope to travel with you again!
Wonderful! We are delighted by your five-star review and are so pleased to hear you enjoyed the program so thoroughly! We look forward to traveling with you again.
Thank you so much for your detailed review. We are delighted that you enjoyed all the elements of the program, including that last-minute reroute! We love all the challenges of program planning and execution, and are so pleased that you felt our attention to detail. We hope to travel with you again soon!
Thank you so much for your detailed feedback. We are pleased that you enjoyed the guides, Travel Directors, ship and staff...and that you felt the Normandy excursion was meaningful, especially with David Eisenhower's leadership.
Unfortunately, sometimes travel can be unpredictable. We do apologize for the unexpected changes to this program. While we know it is always disappointing when an excursion changes, we worked with the cruise line and our local partners to make the best of some unanticipated situations. We also offered you and your fellow passengers a travel credit to make amends for any disappointment. We sincerely hope you will use your travel credit and we are able to welcome you on another program!
这艘名为“Lord of the Glen”的船非常壮观。 所有的旅行都做得很好。 当一座断桥改变了我们的行程时，我们的导游非常出色，表现出色。
Gohagan & Company 回复2026-08-04
Thank you for sharing your review with us. We are so pleased that you enjoyed the ship, the excursions and the Travel Directors. Travel can be unpredictable —sometimes broken bridges happen!— and flexibility and understanding are so appreciated. We look forward to traveling with you again!
Thank you so much for sharing your review. We are delighted that you enjoyed the ship, crew, food and excursions. We will pass along your feedback about free time and the onboard Travel Directors to the appropriate departments to make improvements going forward. Thank you again.
Thank you so much for letting us know! We are so pleased that you enjoyed the other passengers, ship, staff and Gohagan Travel Directors. We hope to travel with you again!
Thank you so much for this specific feedback on the program. We are delighted that you had such praise for the Travel Directors--they do have such an important role in creating harmony and good feeling among our travelers! Thank you again and we hope to travel with you on another program in the near future!
Unfortunately, sometimes travel can be unpredictable. We do apologize for the unexpected changes to this program and we thank you for staying on when adjustments needed to be made early on. While we know it is always disappointing when an excursion changes, we were pleased to be able to offer an alternative visit to Oban, and we're happy that many guests enjoyed the unexpected opportunity to explore that charming harbor town. We worked with the cruise line and our local partners to make the best of an unanticipated situation. We also offered you and your fellow passengers a travel credit to make amends for any disappointment. We sincerely hope you will use your travel credit and we are able to welcome you on another program!
We are delighted to read your five-star review, and are so pleased that you enjoyed the program thoroughly. We think our Travel Directors —in this case, Alan and Fiona —are the best in the business, and are delighted that you agree! Thank you for your feedback about the crew, the ship and the tour guides. We hope to travel with you again soon!
Wonderful! We are so pleased to hear of your positive experience traveling with us on the Scandinavia & the Baltic Sea program. We are delighted that our staff made everything easy and pleasurable. We look forward to traveling with you again!
Thank you so much for your review. We are so pleased to hear that most everything was lovely. We will pass your feedback along to the cruise ship so they can make improvements going forward. We hope to travel with you again!
