I'm giving one star but in reality it …
I'm giving one star but in reality it should be a no star. I am filling this out about my experience with Frontier. I am filling out this for my experience and my installer hasn't even come yet...this speaks to the exact kind of service I've had. When I called to request services two people had to help me because the first could not process my simple order for dish and phone service. I was given a reference number (acct #), a phone number and a date for installation. None of these have been accurate. When I called back they could not find my account, the customer service man repeated information back to me wrong repeatedly. Then I was given a second phone number because the first was "wrong" and someone's else's number. Then I changed apartments the first week in new location due to some apartments physical problems. I was on the phone for 45 minutes just to request a transfer of phone from one apartment to another and a change in the installation address. The installation was scheduled for Sat 8 - 12 Noon 5/27/17. I was told, after numerous times on hold that my phone would be effective 5/31/17 at new address (even though I was moving the next day on 5/25). They said they could not stop or hold the services at the old address so...if someone else moves into the apartment they have access to my phone line and I'd be responsible for charges. What...unbelievable. They they would not let me keep the installation date and time even though I was transferring (moving) from one building to the next building in same complex. They gave me a date a week later and said the installer would come from 8AM to 5PM. What happened to 9 - 12? So, I'd be missing a day of work to wait on them. Then, when I requested my phone just be disconnected due to they insisting I had to keep an open line for a week when not living in the apartment...they could not even do that but insisted I be "transferred." Wow, I haven't even had dish set up yet. This is terrible service. The person on the phone today acted as if she did not know what she was doing. Repeated things numerous times and could not answer questions and was extremely SLOW. I am so disappointed so far...