Avoid this company
I am only writing in hope it will stop others making the same mistake. I ordered a pair of shoes in the sale and based on the original price thought they were good value. Wrong. They were not worth the sale price let alone the original £101. They arrived and were faulty so I contacted them for a refund. At first I was offered a 50% voucher to be used on their website and I could keep the shoes or a 40% refund. I replied stating the shoes were useless as they were faulty and I was entitled to a full refund. Their next offer was a refund but the original shipping would be deducted. Again I replied that I was entitled to a full refund and they were responsible for the original shipping and cost of return. This went on for many weeks and eventually they agreed to a full refund but I had to return at my expense. I was advised by consumer protection that I could take them to a small claims court but it would take a long time. To be honest I just wanted it over with so returned with signed for delivery. I did receive a refund but less the shipping. Their excuse was they have to pay the shipping company. As I explained to them it was not mine or the shipping company's responsibility if they had provided faulty goods. I did eventually get the balance. I also provided a review expressing my concerns. Guess what, it wasn't posted!