I ordered a $12.95 item online
I ordered a $12.95 item online. I understood that they would add to their usual shipping charge in order to ship to Alaska. However, when the item arrived I saw that they had paid $2.67 for shipping, after charging me $16.75, in other words, 500% over their actual cost. I contacted customer service to point this out and request an explanation, and possibly a refund for part of the shipping charge. I explained that USPS rates to Alaska are comparable to rates to Seattle, for instance, and asked what the item would have cost to ship to Seattle. Their response, "I'm very sorry you are upset . We do charge extra to ship to Alaska. Thank you Linda N" This felt disrespectful of the time I took to let them know that their policy felt unfair and unjustified. I would have been open to any reasonable explanation. I will not be ordering from them again. Alaskans get tired of this kind of exploitation.