World-class customer service from Noel
I had an issue with an extender strap that was supposed to be included with my Refurbished Kineon MOVE+ but was missing from the package. Noel handled it extremely well. He promptly arranged a replacement, checked with the warehouse when there was a stock delay, and kept me informed throughout. What impressed me most was that he followed up proactively rather than waiting for me to chase for an update. The strap is now on its way. Noel was courteous, responsive, and genuinely helpful throughout. Excellent customer service—thank you, Noel!