Poor returns policy & customer service
(UK, July 2022) They get two stars because of 4 items I ordered I have kept two am am very pleased with them. The poor showing relates to their customer services and returns policy. If you are thinking you may wish to return something, think twice before buying it. Their claim of an easy returns policy and their ingenuous webpage claiming they are shocked and dismayed by the reviews here are just plain lies. It has taken 5 emails to ascertain the returns procedure (the cynic in me wonders if they were trying to time out the 30 day returns policy) in order to return two items. I have had to pay £14 from my own pocket to send the items to their French warehouse as the UK one is closed because of Covid. Given the reviews here I hope I get my refund. Will post with an update on that.