Your customer service is attrocious
Your customer service is attrocious. I have attempted to "get in the queue" 3 times and each time the hold time has been nearly an hour- and then when it is my turn, the system switches to "live help is not available at this time"... you seem to be quite the scammy website dealing with scammy sellers. If this were not true, it would not be so hard getting help with the transaction that I completed- but was sent total junk. I contacted a seller to make sure that the items pictured on the listing were in stock- they confirmed yes, plenty of stock. The items that arrived look nothing like what is pictured. The retail packaging is crushed and garbage- the designs of the products are terrible. It's like ordering apples and getting oranges. Now the return process is a total scam- they want me to ship it back somewhere other than where it came from before I get a refund. I do not trust sending the product back FIRST, as I have already been scammed once. I have attempted to get "live customer help" 4 times. The first time, someone answered and said they would file the complaint for me and I would get a refund in 5 days. 8 days have passed, I can get no further help and the seller has "denied" the complaint/return process. Dhgate has HORRIBLE customer service, and unfriendly and confusing website and seems to be a giant scam. Of course, there are people that order things that seem to be fine, but this was our second attempt at ordering and we got phucked again. STAY FAR AWAY FROM THIS SCAMMY WEBSITE> IT IS GARBAGE AND NOTHING BUT SCAMMY SELLERS. We can no longer get through the queue to receive direct help from DHGate. When it is our turn (AFTER WAITING ONLINE FOR AN HOUR) the system disconnects and says "live help is no longer available". TOTAL GARBAGE- STAY AWAY!