Don’t get caught out by this company
Don’t get caught out by this company. I exhausted every option, including multiple support calls, but the machine never worked. I eventually returned it and, after a long wait, received a replacement—only to discover it was second-hand/refurbished and also faulty. When I contacted customer support again, they asked me to provide my address so they could send a replacement part, which is completely unacceptable. When I requested a refund, I was told it wasn’t possible because I was outside the 30-day trial period—seriously? Since then, there has been no response at all from customer support. It’s now been over eight months since I paid the full amount, and the whole experience has been incredibly frustrating. It’s hard to understand how a company operating on a global scale can function with such poor customer service and support.