Worst lala company
No product, no updates, no apology. Rotimatic ignored every follow-up, and I had to go through my credit card company to get my money back. Do not prepay this company.
关于 Rotimatic
数据更新- 网站
- www.rotimatic.com
- 分类
- 电子与科技
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 320 条评价
- 差评回复率
- 6%（14/228 条）
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商家自述
Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
以上内容由商家自行提供，未经平台核实。Rotimatic靠谱吗？
Rotimatic（www.rotimatic.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 544 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 6% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
No product, no refund 4 months after cancellation
I ordered in Feb 2026 (Order #8111). It was never delivered, so I cancelled. Rotimatic confirmed the cancellation on 18 June and promised a refund within 30 days (Ref: RO184745). Four months on, I’ve had no refund and no reply to my emails. I’ve now complained to NSW Fair Trading. Be cautious about paying upfront.
For a premium appliance
My Rotimatic NEXT is not working properly. Whenever I switch it on and it starts its checking process, it makes a very loud noise, as if the gears or internal moving parts are struggling to move. I'm concerned something is seriously wrong with the machine. I contacted support through WhatsApp and email, explained the problem, and offered to send a video or audio recording of the noise. It has now been over four days and I have received no reply at all through any channel. For a premium appliance, this is very disappointing. A faulty machine is frustrating enough, but being ignored makes it much worse. I would expect at least an acknowledgement and some guidance on next steps. I'm still hoping for a prompt response and a proper resolution, and I will update this review if that happens. Until then, I'd advise anyone considering a Rotimatic to think carefully about the after-sales support.
Placed my Rotimatic next order over 4…
Placed my Rotimatic next order over 4 months ago. I have not received any delivery update. Tried reached out through their email couple of times with no response. At this point I am starting to believe they are fraudulent company. Please be very careful and keep your money safe.
DO NOT BUY ROTIMATIC- $2,500 Wasted and Months of Unacceptable Customer Support**
**DO NOT BUY ROTIMATIC.** My experience with this company has been incredibly disappointing, and I would strongly caution anyone considering spending their hard-earned money on this appliance. I spent approximately **$2,500 on my Rotimatic**, purchased in August 2025 and delivered in November 2025. The machine stopped powering on on May 25, 2026. I also purchased an additional 3-year extended warranty on top of the standard 2-year warranty because I expected the company to stand behind its product. Instead, it feels like **$2,500 has gone straight down the drain.** I have spent months trying to get this issue resolved, with no replacement and no meaningful resolution. - **May 25:** My Rotimatic stopped powering on. - **May 28:** Customer support promised to issue a return shipping label. - **June 29:** I joined a video call with customer support and demonstrated that the machine was completely non-functional. - **July 1:** I was told that a technical issue was preventing them from generating the return shipping label. - **Following weeks:** Different customer support representatives provided conflicting explanations. One said the replacement would ship within 3–4 weeks because of manufacturing delays, while another said the return label itself could take another 3–4 weeks. - **August 12:** Rotimatic emailed customers saying the next batch of replacement machines was expected toward the end of August. - **October 11:** I STILL have no replacement, no return shipping label, and no meaningful update about my individual case. Throughout this process, I have provided detailed information, submitted videos, demonstrated the failure live, and followed up repeatedly. I even paid for an extended warranty, expecting peace of mind if something went wrong. What has been most frustrating is the lack of accountability. The company repeatedly promises action, provides inconsistent information, and then leaves customers waiting for weeks without updates. Even after escalating the matter, I have been unable to get a clear answer about when my warranty claim will be resolved. Machines can break. That is understandable. **What is not acceptable is spending $2,500 on a product, paying extra for extended warranty coverage, and then being left without a working machine or a reliable process for getting it replaced.** **My advice: DO NOT BUY ROTIMATIC.** Do not judge this product solely by its convenience or advertised features. Consider what happens when the machine fails and you need warranty support. Based on my experience, the customer service and replacement process have been extremely disappointing. As of October 11, 2026, my machine remains unusable, my warranty claim remains unresolved, and I have spent months chasing the company for a solution. I will update this review if Rotimatic finally resolves my claim. Until then, I cannot recommend this product to anyone.
So frustrating
So frustrating. No support available at all. they agreed machine is faulty. offered replacement. I requested refund so they went quiet and send them more than 5 emails. no response.. very frustrating.. seems like I have waster 1300 pounds
ROTIMATIC IS A SCAM
ROTIMATIC IS A SCAM. save your hard earned money. No customer service, no waranty claim support, If you are lucky your machine may work for few months . If anything happens , which will happen for sure, you have no other option but to throw it away. Buying waranty is another scam. A company running without any customer support no. You do not need any other evidence.
i am trying to connect to support and…
i am trying to connect to support and escalatetoceo but mails are no delivered to them from last months, they are not responding
Rotimatic machines was working fine,but…
Rotimatic machines was working fine,but after the breakdown chasing them for warrenty ,they issued a new machine under warranty, but no replacement has been send and now no one is replying the email.
Rotimatic Next
Rotimatic Next – Less than 4 months old and already dead. Warranty completely ignored. Zero response from support or founder Pranoti. I purchased a Rotimatic Next that is less than four months old. The machine has completely stopped working. This is well within the manufacturer’s warranty period. I contacted customer support multiple times through the app, email, and every available channel. I also reached out regarding escalation and specifically mentioned the founder, Pranoti. There has been no meaningful response. No troubleshooting follow-up, no return authorization, no replacement, and no explanation. Just silence. A premium-priced machine failing this early is bad enough. Refusing to honor a clear warranty and ignoring the customer entirely is unacceptable. Paying for a product and a warranty only to be ghosted when the product fails is a complete failure of customer service and basic business integrity. I am left with an expensive, non-working appliance and a company that will not stand behind its own warranty. This experience has destroyed any trust I had in Rotimatic / Zimplistic. I strongly advise potential buyers to carefully consider the risk. When something goes wrong (and many reviews show it often does), you may find yourself with no support and no recourse. I am now pursuing all available consumer protection and payment dispute options. I expect Rotimatic to finally take responsibility, honor the warranty, and provide a proper resolution.
My Rotimatic Next warranty replacement…
My Rotimatic Next warranty replacement was approved in March. They confirmed receiving the faulty machine in May, but I still have no replacement or tracking. The shipping estimates have moved repeatedly. I'm asking for a clear shipping date and someone to take ownership of the case.
Piece if deadweight on kitchen counter
My machine has been sitting dead since last 6 months customer care is horrible and has been misleading in issuing a replacement. Now simplistic emails are also bouncing back. Absolutely worse customer support team and leadership team. Stay away from Rotimatic next. No reposted, no resolution, no communication for 6 months and very poor reliability of the machine
Cracked machine, warranty promise broken, 6+ weeks of silence (Order #65414)
I've had a Rotimatic NEXT since August 2025 — this is already a replacement unit, after the original (Order #65414) arrived in July 2025 faulty and appearing used following a 4-month delivery delay. On 13 May 2025, Rotimatic emailed me confirming a "Complimentary 1-Year Extended Warranty," stating it would be "automatically applied to your order at no extra cost" with "no action required." It never was. The app shows this unit's warranty as a single 12-month term, expiring 25 August 2026 — a full year short of what was promised in writing. On 24 August 2026, the top casing cracked. The machine is now unusable: it falsely reports low oil, and the dough maker fills with excess water/oil instead of forming dough. I reported this by email on 26 August 2026, with photos, to Rotimatic and Zimplistic support and escalation addresses, and via the website chat, which generated Ticket #6470 and promised a Technical Support review from "Monday, 5:00 AM IST." That review never happened. I followed up on 7 September and again with a final notice on 22 September — both to the same addresses, both completely unanswered, not even an automated acknowledgment. One of their internal email addresses (redacted) has had a full mailbox bouncing emails since at least 7 September, still unresolved two weeks later. Six weeks on, I have a cracked, unusable machine, a warranty commitment that was never honoured, and zero response from a company that has had every opportunity — email, chat, and a logged support ticket — to engage.
This is the worst company I have seen
This is the worst company I have seen. They are crooks and theives. They will steal your money. Its a huge scam.
Terrible Product and Non-Existent Support – Do Not Buy!
I am writing this review to strongly advise everyone to stay away from Rotimatic. Buying this machine has been nothing but a frustrating and expensive mistake. The nightmare started right from the beginning with a incredibly long wait just for the machine to arrive. Once it finally delivered, it worked decently for about six months, though it wasn’t without its flaws. During those first few months, we frequently experienced issues like the transfer arm getting stuck and a few other minor technical glitches. We tolerated it because we just wanted the machine to work. Now, the machine is completely useless. The transfer arm constantly gets stuck in the back position, making it impossible to make any rotis. We have tried troubleshooting and fixing it multiple times following all instructions, but the problem refuses to go away. What makes this situation even worse is Rotimatic's pathetic customer service. I tried reaching out to their support team through both their website and their app. The first time, I received a generic, automated response stating: "Forwarded to specialist team Your ticket has been forwarded to the relevant team. We will get back to you as soon as possible. "Since that automated message, there has been absolute radio silence. No one has got back to me. To make matters worse, whenever I try to connect or send a message through their app now, it repeatedly fails with the error message: "failed to connect. Please try again." It honestly feels like they have intentionally switched off my connection or blocked my account after I reported a major technical issue. Save your hard-earned money and avoid this company. They sell an unreliable product and completely ghost you when it breaks down. Highly disappointed.
Regarding the order placed in April…
Regarding the order placed in April 2026, it has been over five months and I have yet to receive the equipment; furthermore, my repeated follow-up inquiries remain unacknowledged.
Ordered Rotimatic in April 2026, it’s been 5 months and I still didn’t receive it
I ordered the Rotimatic in April 2026, it’s the end of September, and I have not received the device despite paying for expedited shipping. Customer support has stopped responding to emails. Chats never connect to a human agent. Don’t buy the Rotimatic and waste your money.
I ordered my Rotimatic in April - DO NOT BUY
I ordered my Rotimatic in April — Order #83525 — and it has now been five months. I understand that some products may have longer delivery times, but what is far more disappointing than the wait itself is the complete lack of communication from Rotimatic. I paid around $2,000, yet I have not received even a single meaningful update regarding the status of my order. I have sent multiple emails asking for an update, and none of them have been answered.
Dough cup broke 3 times in the last 1…
Dough cup broke 3 times in the last 1 year. Ordered a replacement in April 2026. Did not receive anything till now. Machine is sitting useless while i buy rotis outside. I want to see if any law firm is going to take up this case to file a lawsuit against Zimplistic.
Rotimatic company is a fraud and scamsters. Stay away from these thugs.
They are thugs. Their machines sucks with over promised features, which have no roadmap. I returned the machine in the month of Jan 2026 and still in the month of Sept, I am waiting for my refund. No response to my emails to so far. Please stay away from this fraud and scamster company.
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