澳大利亚
I ordered in Feb 2026 (Order #8111). It was never delivered, so I cancelled. Rotimatic confirmed the cancellation on 18 June and promised a refund within 30 days (Ref: RO184745). Four months on, I’ve had no refund and no reply to my emails. I’ve now complained to NSW Fair Trading. Be cautious about paying upfront.
Absolutely terrible experience with Rotimatic. I placed my order in February and have still not received it. The worst part is that nobody can tell me where my order is or when I can expect delivery. There is virtually no customer service and no way to speak to someone who can provide a proper update. Last month, after months of waiting, I requested to cancel my order. Only then did someone reach out and assure me that my machine would be dispatched within 2 weeks. I decided to give them one last chance. That was over a month ago, and once again there has been complete silence. No updates, no replies, and my order still hasn't arrived. I've paid thousands of dollars upfront and received nothing but broken promises and poor communication. For a premium product at this price point, the level of service is shocking. If you're considering buying a Rotimatic, be aware that if something goes wrong, you may be left waiting for months with no answers and no support. This has been one of the most frustrating online purchasing experiences I've ever had.