For a premium appliance
My Rotimatic NEXT is not working properly. Whenever I switch it on and it starts its checking process, it makes a very loud noise, as if the gears or internal moving parts are struggling to move. I'm concerned something is seriously wrong with the machine. I contacted support through WhatsApp and email, explained the problem, and offered to send a video or audio recording of the noise. It has now been over four days and I have received no reply at all through any channel. For a premium appliance, this is very disappointing. A faulty machine is frustrating enough, but being ignored makes it much worse. I would expect at least an acknowledgement and some guidance on next steps. I'm still hoping for a prompt response and a proper resolution, and I will update this review if that happens. Until then, I'd advise anyone considering a Rotimatic to think carefully about the after-sales support.