Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond.
Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
10 months of waiting—no replacement, no refund
My experience with Rotimatic has been extremely disappointing. I paid for the machine and an extended warranty, yet after 10 months, I still have neither a replacement nor a refund.
Despite repeatedly following up, I keep receiving promises instead of a resolution. I feel cheated and misled. What is the point of paying for an extended warranty if getting a replacement becomes a months-long battle?
The constant chasing, delays and lack of accountability are unacceptable. An apology means nothing when it is not followed by action.
Based on my experience, I cannot recommend Rotimatic. Anyone considering buying one should think carefully about the after-sales support they may receive.
Rotimatic: stop making promises and resolve this. Send my replacement or refund my money.
Received 8 months after we ordered it. Worked nicely for 8 months and broke. 3 MONTHS ago we had a call with service, and they offered a replacement. STILL Waiting. Support doesn't answer in the call chat we had. The Support Page on the app fails to load.
I want to return and get my money back. Not worth $2000.
Machine suddenly stopped working from last 1 week . Reached out to customer care chat team no reply. Email Thier CS team no reply. Seems like scamming the people with useless but expensive product and having no accountability at all.
Has anyone successfully received a refund from Rotimatic?
I purchased my Rotimatic on 7 February 2026. Unfortunately, after waiting for months and after several promised delivery timelines were not met, I finally requested cancellation on 11 July 2026.
Rotimatic confirmed on 21 July 2026 that my cancellation had been successfully processed and advised that my refund would be received within 30 business days.
That timeframe has now passed, and I still haven’t received my refund. I have sent numerous follow-up emails, but now I’m not receiving any response.
Has anyone else experienced this and successfully received their money back? If so, please let me know what worked for you — did you raise a bank dispute/chargeback or take another route?
I would really appreciate any advice. Thank you.
Rotimatic is a scam!!
It is so sad that we bought the Rotimatic Next for $1760 the money was hard-earned. The machine got shut down right after buying in a month, we approached their customer service team they said they gonna send a return label and replace our machine , after this correspondence their team suddenly disappeared. Even when I chat with their official website it says your issue has been sent to the logistics team which never replies back..
We bought this machine for our convenience but soon after buying it turned out to be a big scam, I can’t even contact my credit card bank for a refund because initially when Rotimatic didn’t deliver on time we filed a dispute charge but soon after delivery their payment was made by the credit card company; if we file another dispute regarding this scam and warranty claim, it will affect my credit score. In short, I ask everyone around the world: please don’t be fooled or scammed by this brand. I feel helpless today but trust me these things are recorded somewhere and soon the Rotimatic brand will come to an end.
Better off without eating rotis than purchasing a rotimatic
It has been more than a year since we bought the old model, which did not work properly and then the rotimatic Next came in. We upgraded our model but that also did not work properly. We complained them a zillion times chatting with their shitty customer experience but it all has been in vain. They were meant to pickup our old machine to increase our warranty, they never scheduled the pick ups properly and have given us a terrible time. It has been more than 6 months our machine is not working at all and they have not been responding to our emails. They told us that the motor in our machine needs replacement (this is when we didn't get to use the machine much), and there has been no response from them after reaching them out with tons of emails. We have paid almost 3000 AUD and compromised our mental health chasing Rotimatic people every now and then, please refund our money and take your wow machine back.
They are a Fraud. I have been trying to contact them for 6 months. I was able to connect with the support team after 1.5 months but she couldn’t fix the problem. Even though I know it’s a software issue but she insisted to buy a new flour container and try it first. I ordered the flour container which was suppose to arrive in 2-4 weeks and it’s been now 4 months but it’s not shipped. Tried several times contacting the support team but there is no response. No wonder they don’t have reviews on their website or app, otherwise they won’t sell a single product…
Looks like the company has shut down. No response to emails and the chat line on the app says that there is a connection error. Machine failed in warranty, they said they would replace it and they have gone dark for over 2 months now.
We spend close to £1800 on a product which is not working in under 2 years. We had bought extended warranty and paid a couple of hundred pounds extra. But what good is a warranty if you cannot even get in touch with the company. I cannot connect to their chat. They do not reply to their emails. The dough cup keeps breaking, super flimsy. I had to order a new one and even that one broke. Cost 39£ for a product which would be considered expensive if it was for sale for 5. It is not available on the website to purchase and I have repeatedly emailed them that I want to buy a new one but they do not reply to emails. I am having to glue it up and use it and when this breaks, my £1800 have gone down the drain.
I am extremely unhappy. The product idea is great, makes your life very easy but what good is it if it is going to breakdown within months and your extended warranty is only good if you the other party actually does something about it. They have no UK offices so they will go scot free. I feel like I am forced to buy their newer model but I don't trust this company. Very dodgy!
Broken transfer arm, out-of-stock part, bots only — no human for weeks
Bought a Rotimatic NEXT (order #76252, serial ZM1260104CAW08997) for about $1,599 on a Splitit 12-month plan. US purchase; unit shipped from India; seller is Zimplistic Private Limited (Singapore).
The dough/roti transfer arm failed around July 2026 — it goes back and falls back and will not come forward. Photos and Node ID are on their ticket #4812. Their own agent harsha.m confirmed the arm cannot move forward. They marked it high priority and promised a Technical Support review at 5:00 AM IST the next day. Nobody contacted me for weeks.
The failed arm part is out of stock, so there is no DIY fix. Warranty is still valid through August 23, 2027 (including the extra months they added after shipping delay).
Their only support is chatbot. In a later chat the system said a human joined; the bot (RIA) later admitted in writing that no human had joined and it cannot connect a supervisor. No working phone support. Their moreinfo mailbox bounced as full. The legal address for Zimplistic bounced as address not found.
I have already paid 10 of 12 Splitit installments for a machine I cannot use. Emails to support (at) rotimatic (dot) com / info (at) rotimatic (dot) com and Splitit escalations have not produced a human case owner or callback.
Do not buy this if you need real warranty service. Chat bots and fake "specialist joined" messages are not support.
⭐ 1/5 — DON’T BUY! Terrible Product & Customer Service
I paid around US$1,950 for a Rotimatic Next (Order #66458), and this has been one of my worst purchase experiences.
The machine did not make rotis as advertised. Dough was regularly wasted, toasting was inconsistent, and changing one setting often caused another issue. After countless hours with technical support, Rotimatic finally determined that the machine needed to be replaced.
I returned the faulty machine using the return label they provided. Since June 2026, I have repeatedly followed up for my replacement.
24/06 — They acknowledged the delay.
01/07 — I followed up again.
08/07 — Still no confirmed dispatch date.
20/07 — I followed up again and received no response.
It is now September and I STILL have no replacement, no dispatch date, and no proper resolution.
For a product costing nearly US$2,000, this level of after-sales service is unacceptable. I am tired of repeatedly chasing them and explaining the same problem.
Based on my experience, I cannot recommend Rotimatic.
Rotimatic, please either SEND MY REPLACEMENT IMMEDIATELY or REFUND MY MONEY.
I will update this review if and when Rotimatic finally resolves the matter.
Reached out to Rotimatic support about a broken kicker over 3 months ago. It took a month and a half just to get an initial response. They finally scheduled a Zoom call to look into the issue 15 days out — and then no one showed up for the call.
Since then: no response on chat, no response on email. There’s no direct phone number to reach anyone either. My machine has been sitting broken this entire time with zero resolution in sight.
For a company selling a $1000+ appliance, this level of support is unacceptable. If you’re considering buying a Rotimatic, think hard about what happens when something breaks — because right now, “support” is a black hole.
Rotimatic broke down. Troubleshooting with them on the app was unsuccessful. They said they would send me another one over the app. Asked for email confirmation, never got one. Can't get a hold of anyone. Tried email and chat. No one replies. Worst customer service on earth.
0/5 — DON’T BUY! USA and CANADA Buyer
Waste of Money and Terrible Customer Service
My experience with Rotimatic has been extremely frustrating. The machine is only eight months old, but I have faced constant problems:
It repeatedly loses its internet connection.
Changing one setting often causes other issues.
One or two dough portions are wasted almost every time.
Toasting is inconsistent and unreliable.
Replacement parts have still not been received.
Customer support has been even worse. Every time I contact them, a different representative responds and has no knowledge of the previous conversation. I have to explain the same problem repeatedly, and this has continued for months. No one properly escalates the case or takes responsibility.
Even though the machine is under warranty, Rotimatic has not provided a proper repair, replacement parts, or a machine replacement. It has been a complete waste of time, money, and energy.
Based on my experience, I cannot recommend Rotimatic. Think carefully before buying!
The rotis are great but the machine shut down and I have no response from the customer support so the machine is lying without use even when it’s in the warranty period
Good product but a very very bad design for the accessories. Have bought 6 dough cups because they keep breaking.
And what's worse, I can't buy more because their store doesn't have it anymore. So my machine is wasted as of now. Their support doesn't respond on time either. Want to throw the machine to their office and break something expensive to get revenge but I'm a good person so not gonna do that.
I wonder if you people still have an official website rotimatic.com and you are still operating while your product is a big failure and 98% of your clients are unhappy and cursing you for their money loss. I have lost my hard-earned money of $1744/- on buying your Rotimatic Next, which stopped working within a month. I sent you several emails and had several chats on your official website still you people don’t respond or feel any shame..
I will keep posting daily reviews on social media until you refund my money.
Machine Number: ZM1260208CAG09765 Model Number: ZMAA0629
Rotimatic Next worked for a few weeks, but then the water dispenser started leaking water. I reached out to them via the support chat in the app and multiple emails, but got no response. I managed to get in touch with one customer service associate, who asked me to schedule a virtual appointment for troubleshooting, but they never showed up to it. So the product basically doesn't work and the company does not care. I do not recommend purchasing from Rotimatic.
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