Broken transfer arm, out-of-stock part, bots only — no human for weeks
Bought a Rotimatic NEXT (order #76252, serial ZM1260104CAW08997) for about $1,599 on a Splitit 12-month plan. US purchase; unit shipped from India; seller is Zimplistic Private Limited (Singapore). The dough/roti transfer arm failed around July 2026 — it goes back and falls back and will not come forward. Photos and Node ID are on their ticket #4812. Their own agent harsha.m confirmed the arm cannot move forward. They marked it high priority and promised a Technical Support review at 5:00 AM IST the next day. Nobody contacted me for weeks. The failed arm part is out of stock, so there is no DIY fix. Warranty is still valid through August 23, 2027 (including the extra months they added after shipping delay). Their only support is chatbot. In a later chat the system said a human joined; the bot (RIA) later admitted in writing that no human had joined and it cannot connect a supervisor. No working phone support. Their moreinfo mailbox bounced as full. The legal address for Zimplistic bounced as address not found. I have already paid 10 of 12 Splitit installments for a machine I cannot use. Emails to support (at) rotimatic (dot) com / info (at) rotimatic (dot) com and Splitit escalations have not produced a human case owner or callback. Do not buy this if you need real warranty service. Chat bots and fake "specialist joined" messages are not support.