Remi

Dear Cassi, We're sorry to hear about your experience. We weren't able to locate your order based on your information, but we'd like to look into this right away. Please reach out to our Customer Experience team at [email protected] and mention "Jan" so we can investigate what happened and assist you promptly. We appreciate the opportunity to make this right. - The Remi Team

Dear N, We're sorry to hear about your experience. We weren't able to locate your order based on your information, but we'd like to look into this right away. Please reach out to our Customer Experience team at [email protected] and mention "Jan" so we can investigate what happened and assist you promptly. We appreciate the opportunity to make this right. - The Remi Team

Dear Brenda, Thank you so much for sharing your experience! We’re thrilled to hear that you found Remi to be affordable, easy to use, and even better than your previous night guard. It means a lot to know that our product and customer service have made such a positive difference. We’re grateful to have you as part of the Remi family! - The Remi Team

Dear Brianne, We're sorry to hear about your experience. We weren't able to locate your order based on your information, but we'd like to look into this right away. Please reach out to our Customer Experience team at [email protected] and mention "Jan" so we can investigate what happened and assist you promptly. We appreciate the opportunity to make this right. - The Remi Team

Dear Lorena, Thank you for your review! We're so glad you felt supported throughout the process and that our team was able to answer your questions quickly. We appreciate your feedback and thank you for choosing Remi! - The Remi Team

Dear Gina, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We’ve confirmed that your membership has been canceled, and no future subscription charges will occur. We sincerely apologize for the frustration caused and appreciate your feedback as we continue working to improve. - The Remi Team

Dear Diane, Thank you for your wonderful review! We're so glad your night guard fits perfectly and that you've had a great experience with us. We truly appreciate your recommendation! - The Remi Team

Dear Christine, Thank you for the 5 stars! We're so glad your guard fits well and is helping protect your teeth. We also appreciate your kind words about our customer service. Thanks for choosing Remi! - The Remi Team

Dear Jamie, We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment you've gone through. We understand how upsetting it is to experience delays, especially when you're expecting a refund. We'd like the opportunity to look into your case and make things right, but we were unable to locate your account based on the information available in your review. Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly. We appreciate your feedback, as it helps us continue improving both our products and our customer experience. - The Remi Team

Dear Tracy, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We're truly sorry to hear about your experience, and we understand how frustrating this must have been. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience. We'd like the opportunity to look into your case and make things right, but we were unable to locate your account based on the information available in your review. Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly. We appreciate your feedback, as it helps us continue improving both our products and our customer experience. - The Remi Team

Dear Michael, Thank you for your wonderful review! We're so happy to hear you're satisfied with the quality and service. We truly appreciate your support and are grateful you chose Remi! - The Remi Team

Dear Victoria, Thank you so much for your kind words! We're so glad we could get everything back on track with a new impression kit and deliver your retainer quickly. Thank you for giving us another chance, we're thrilled you're happy with your Remi experience! - The Remi Team

Dear Angela, We're truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. This is not the experience we want for our customers. We've confirmed that your subscription has been canceled, so you will not receive any future shipments or charges. We also sincerely apologize for the lack of response to your return request and for the frustration caused throughout the fit adjustment process. Our team has reached out to you directly to help make things right and work toward a resolution. We appreciate the opportunity to address your concerns and hope to regain your trust. - The Remi Team

Dear Corey, Thank you so much for your wonderful review! We're thrilled to hear that Remi has been a reliable and affordable solution for protecting your teeth over the years. It means so much to know we've helped you avoid costly dental work, and we're grateful to be part of your oral care routine. Thank you for being a valued member of the Remi family! - The Remi Team

Dear Ky Kryza, Thank you so much for your wonderful 5-star review! We're thrilled to hear that our support team was able to make your experience smooth and enjoyable, from helping with your impressions to ensuring you received the care you needed. We also appreciate you sharing your feedback about the retainer thickness, it’s valuable to us as we continue to improve. Thank you for choosing Remi, and we're always here whenever you need us! - The Remi Team

Dear Kat, We're sorry for the frustration you experienced. We've confirmed that your subscription has been canceled, and no future renewal charges will occur. We appreciate your feedback and will use it to continue improving our customer experience. - The Remi Team

Dear Tiffany, Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how disappointing this must have been. We can confirm that your account has been canceled. Our team will also be reaching out to learn more about your concerns and see if there's anything we can do to make things right. We appreciate you bringing this to our attention. - The Remi Team

Dear Joe, Thank you for allowing us to make things right! We're so glad we could resolve your concerns and truly appreciate you updating your review. Your kind words mean a lot to our team, and we're grateful for your trust. We look forward to keeping you smiling for years to come! - The Remi Team

Dear Shalom, Thank you for your feedback, and we're truly sorry for your experience. We apologize that your replacement night guards didn't fit comfortably and that the cancellation process was frustrating. We've confirmed that your account has been canceled, and we appreciate you giving Remi a try. We wish you all the best moving forward. - The Remi Team