Remi

Dar Amanda, We’re sorry to hear about your experience and the frustration this has caused. We’ve located your account and confirmed it has been canceled. If you still need assistance, please contact [email protected] and mention “Jan” so we can help you directly. - The Remi Team

Dear Meg, We’re sorry to hear about your experience and the frustration with the subscription and timing. We’ve located your account and confirmed it has been canceled. If you need any further assistance, please contact [email protected] and mention “Jan” so we can help you directly. - The Remi Team

Dear Cris, We’re sorry to hear about your experience and the frustration this has caused. We’ve located your account and confirmed it has been canceled. If you need further assistance, please contact [email protected] and mention “Jan”. - The Remi Team

Dear Samuel, We’re sorry to hear about your experience and the frustration this has caused. We’ve now located your account and confirmed it has been canceled. If you still need help, please contact [email protected] and mention “Jan” so our team can assist you further. - The Remi Team

Dear Rebecca, We’re sorry to hear about your experience and the difficulty you had reaching our team. We’ve canceled your account as requested. If you need anything further, please contact [email protected] and mention “Jan” so we can assist you directly. - The Remi Team

Dear Julie, Thank you for your thoughtful review! We're glad you found our at-home process convenient and that our team was able to help with both your impressions and the Rush Processing issue. We appreciate your patience and feedback, and we're happy to hear you're pleased with the quality and value of your guards so far. Thanks for choosing Remi! - The Remi Team

Dear Deniz, We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We’ve reviewed your case and can confirm your account has been canceled and a full refund has been issued. If you need any further assistance, please contact [email protected] and mention “Jan” so our team can assist further. - The Remi Team

Dear Susan, Thank you for your feedback. We’re sorry to hear about the discomfort and the difficulty you experienced with cancellation. This is not the experience we aim to provide. We’re unable to locate your account details but we’d like to help. Please contact [email protected] with your order information and mention “Jan” so our team can look into this for you and assist further. - The Remi Team

Dear Eric, We’re very sorry for the billing issue and the difficulty reaching us. This isn’t the experience we aim to provide. Please contact [email protected] so we can confirm and also check the status of your wife’s account. Just mention “Jan” in your email so we can make this right. - The Remi Team

Dear Monty, We’re sorry to hear about the delay. We’re unable to locate your order details, but we want to help get this resolved. Please contact [email protected] with your order information and mention “Jan” so we can assist you. - The Remi Team

Dear Kathi, Thank you for your loyalty and for sharing your experience! We're thrilled to hear that our team was able to support you from your very first fitting and continue to provide the service you deserve. We truly appreciate your trust over the past 5 years and look forward to helping you for many more to come! - The Remi Team

Dear Whisper, Thank you for your 5-star review! We're glad our team could provide the patience and support you needed while redoing your impressions. We appreciate your trust and are happy we could help! - The Remi Team

Dear Rodney, Hi Rodney, we’re really sorry to hear about this. We’ve tried to locate your order, but haven’t been able to find an account. Could you please share a bit more information (such as the email address used to place the order or your order number) so we can look into this right away? Alternatively, you can email our support team at [email protected] and mention “Jan,” and we’ll make sure your concern is prioritized and resolved as quickly as possible. We appreciate your patience and look forward to sorting this out for you. - The Remi Team

Dear Breann, Thank you for the great review! We’re so glad we could help protect your teeth and make the process easy, especially after your dental work. We truly appreciate your support! - The Remi Team

Dear Michele, Thank you for your kind words! We’re glad our team could provide a smooth and responsive experience, and that your refund was handled quickly. We truly appreciate your support! - The Remi Team

Dear DeAnne, Thank you so much for sharing your experience! We’re thrilled to hear that your jaw pain has improved and that the guards are helping reduce your clenching. It’s great that you’ve found a routine, alternating between top and bottom, that works well for you and helps extend their lifespan. We really appreciate your support! - The Remi Team

Dear Scott Thank you so much for this amazing review! We’re thrilled to hear that, after 25+ years of wearing guards, these are your favorites. So glad our team could help you get the perfect fit. We truly appreciate your support! - The Remi Team

Dear Thayer, We’re really sorry to hear about your experience. This is absolutely not the experience we want for any of our customers. Subscription cancellations should be straightforward, and we understand how frustrating it must feel to continue being charged after multiple attempts. We take concerns like this seriously and would like to make this right as quickly as possible. We can confirm your account has now been canceled. If you have any remaining concerns or questions, please don’t hesitate to reach out. We appreciate you bringing this to our attention and hope to resolve this for you soon. - The Remi Team

Dear Kristi, Thank you for your review! We’re glad to hear it fits comfortably now and you’re sleeping well with it! - The Remi Team

Dear Emily, Thank you for sharing your experience! We’re glad to hear it’s helping reduce jaw strain and making things more comfortable for you. - The Remi Team