Remi is a direct-to-consumer sleep and wellness company.
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Is Remi legit?
Remi (shopremi.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 37% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that these custom night guards are very comfortable, highly affordable, and provide great relief for nighttime teeth grinding compared to expensive dental alternatives. People also appreciate the straightforward at-home impression kit process and find the supportive guidance extremely helpful from start to finish.
Some reviewers were not happy with the product quality, noting unpleasant chemical tastes or flimsy materials that wore down quickly over time. A few other people also felt that customer support was difficult to reach and unhelpful when attempting to resolve various account or fitting issues.
Auto-generated from all reviews of this business. For reference only.
This company is garbage. They strung me along for three months. No joke three months. I had to send in four different sets of molds because they couldn’t figure out how to make a mold properly, and when they did make a mold, they forgot the top then when they made the top, they forgot the bottom… no always some excuse.
The quality absolutely sucks and fits terrible if and when you actually do get your guard use any of the hundreds of other companies over these guys.
Reply from Remi2026-08-10
Dear Cassi,
We're sorry to hear about your experience. We weren't able to locate your order based on your information, but we'd like to look into this right away.
Please reach out to our Customer Experience team at [email protected] and mention "Jan" so we can investigate what happened and assist you promptly.
We appreciate the opportunity to make this right.
- The Remi Team
Don’t do it. It’s August I have worked with them since APRIL! They approved by impressions 3 times now and still didn’t send me anything. It’s a joke!
Reply from Remi2026-08-07
Dear N,
We're sorry to hear about your experience. We weren't able to locate your order based on your information, but we'd like to look into this right away.
Please reach out to our Customer Experience team at [email protected] and mention "Jan" so we can investigate what happened and assist you promptly.
We appreciate the opportunity to make this right.
- The Remi Team
The night guards were priced so affordable that I decided to give them a try. Glad I did. My dentist charged me $600 about 6 years ago! The Remi product is better, easy to create, great customer service & so convenient. I’m grateful to have found this company.
Reply from Remi2026-08-10
Dear Brenda,
Thank you so much for sharing your experience! We’re thrilled to hear that you found Remi to be affordable, easy to use, and even better than your previous night guard. It means a lot to know that our product and customer service have made such a positive difference. We’re grateful to have you as part of the Remi family!
- The Remi Team
Dear Brianne,
We're sorry to hear about your experience. We weren't able to locate your order based on your information, but we'd like to look into this right away.
Please reach out to our Customer Experience team at [email protected] and mention "Jan" so we can investigate what happened and assist you promptly.
We appreciate the opportunity to make this right.
- The Remi Team
From ordering the impression kit to sending it in there is someone communicating with you the whole way. You are able to ask questions and someone with answer them quickly.
Reply from Remi2026-08-04
Dear Lorena,
Thank you for your review! We're so glad you felt supported throughout the process and that our team was able to answer your questions quickly. We appreciate your feedback and thank you for choosing Remi!
- The Remi Team
I would not recommend this company to anyone. Took way longer than expected to receive my night guard. Passed the delivery guarantee. When I finally received them I had already shopped and received new ones somewhere else. I had to create an account and do a membership in order to purchase. I was dissatisfied with the whole process. Remi continued to charge my card after my initial purchase and could only clear the unauthorized charge through email. Long story short it has been 2 years and several unauthorized transactions that I have had to dispute. I removed my card info from my account and am still receiving emails and charges. Stay away from this company!!!
Reply from Remi2026-08-03
Dear Gina,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We’ve confirmed that your membership has been canceled, and no future subscription charges will occur.
We sincerely apologize for the frustration caused and appreciate your feedback as we continue working to improve.
- The Remi Team
My night guard fits perfectly. I always get great service. I would definitely recommend.
Reply from Remi2026-07-31
Dear Diane,
Thank you for your wonderful review! We're so glad your night guard fits perfectly and that you've had a great experience with us. We truly appreciate your recommendation!
- The Remi Team
Perfect for night clenching. The initial fitting is a bit weird but afterwards a perfect fit. This guard with for sure protect my teeth
Customer service always very helpful.
Reply from Remi2026-08-01
Dear Christine,
Thank you for the 5 stars! We're so glad your guard fits well and is helping protect your teeth. We also appreciate your kind words about our customer service. Thanks for choosing Remi!
- The Remi Team
Terrible customer service- No resolution for months
I can't recommend this company. My experience has been extremely frustrating, and the refund process has taken far longer than it should. After returning the (used) putty that is no use to them anyway, they said I would get a refund. Instead of providing a clear timeline, they continue to delay the process and tell me to wait (months!). Their strategy is: kick it down the road and hope the customer forgets about it. The whole experience has felt very scammy and has left me with zero confidence in Remi. It is literally the worst company I have ever dealt with. If you ever have an issue with your order, don't expect a quick resolution, if any at all.
Edit: Their response below is even more frustrating because there is a thread with 20 emails between Remi support and myself going back from May, to now the end of July. Unbelievable. Just another way that they skirt around any responsibility or offering an actual solution.
Reply from Remi2026-07-31
Dear Jamie,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment you've gone through. We understand how upsetting it is to experience delays, especially when you're expecting a refund.
We'd like the opportunity to look into your case and make things right, but we were unable to locate your account based on the information available in your review.
Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your feedback, as it helps us continue improving both our products and our customer experience.
- The Remi Team
Terrible customer service - impossible to cancel the membership - total run around!! Be very cautious!!
Cancelled through email June 2025 - cancelled again through email Jan 2026... charged my bank account around $95 in Jun 2026 and recvd pkg Jul 15. Still trying to cancel and get a refund!!
Reply from Remi2026-07-31
Dear Tracy,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We're truly sorry to hear about your experience, and we understand how frustrating this must have been. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience.
We'd like the opportunity to look into your case and make things right, but we were unable to locate your account based on the information available in your review.
Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your feedback, as it helps us continue improving both our products and our customer experience.
- The Remi Team
My dentist wanted to charge me over $1,000 for mouth guards. Remi provided the same high-quality product, but for a much lower price. Service has been very good. I'm quite satisfied.
Reply from Remi2026-07-31
Dear Michael,
Thank you for your wonderful review! We're so happy to hear you're satisfied with the quality and service. We truly appreciate your support and are grateful you chose Remi!
- The Remi Team
I had a great experience with Remi! My first impressions hadn’t gone through properly, but then they sent me a new impression kit and got my retainer quickly!!
Reply from Remi2026-07-29
Dear Victoria,
Thank you so much for your kind words! We're so glad we could get everything back on track with a new impression kit and deliver your retainer quickly.
Thank you for giving us another chance, we're thrilled you're happy with your Remi experience!
- The Remi Team
One star. I rarely leave reviews like this, but the amount of time and frustration this process has caused deserves to be documented.
I chose Remi because I was genuinely hopeful it would be a convenient, affordable alternative to obtaining a nightguard through my dentist. The impression kit was good and the instructions were clear, so I initially felt optimistic.
My original guards did not fit properly. I then invested considerable additional time taking photos and videos, explaining the problems, and working with support. Remi sent replacement guards, but they were hardly different from the originals. The lower guard remained extremely tight, while the upper guard did not fit my teeth properly and was completely unwearable.
After going through the impression process, troubleshooting, documentation, and replacements without obtaining a usable product, I decided I wanted a refund. In May, I emailed Remi requesting to return the guards and an unopened steam cleaner. I specifically asked for a prepaid return label. That email was never answered.
The lack of response has been especially frustrating because I had previously spent so much time cooperating with the company’s requests to demonstrate the fit problems. Once I asked to return the products instead of continuing with adjustments or replacements, communication effectively stopped. I now feel as though I am being ghosted while my opportunity to return the products may be running out.
To make matters worse, I discovered an active recurring subscription on my account that I had not knowingly authorized or consented to. I could not cancel it myself through the website and have had to contact support again to demand its immediate cancellation and prevent further charges or shipments.
At the time of this review, I am still waiting for confirmation that the subscription has been canceled and that Remi will honor the return based on my original May request. The clear instructions and well-presented kit do not make up for unusable guards, barely changed replacements, an unanswered return request, and an unexpected recurring subscription. This has been an unacceptable experience.
Reply from Remi2026-07-28
Dear Angela,
We're truly sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. This is not the experience we want for our customers.
We've confirmed that your subscription has been canceled, so you will not receive any future shipments or charges. We also sincerely apologize for the lack of response to your return request and for the frustration caused throughout the fit adjustment process.
Our team has reached out to you directly to help make things right and work toward a resolution. We appreciate the opportunity to address your concerns and hope to regain your trust.
- The Remi Team
I have a history of grinding my teeth at night. My dentist always recommended a mouthguard, but the ones they sold were really expensive. I found Remi years ago by looking online and am so happy that I did! The mouthguards are great quality, and I like the subscription model because they do get gross after a while. There is no doubt that Remi has saved me thousands of dollars on dental work. Thank you Remi!
Reply from Remi2026-07-28
Dear Corey,
Thank you so much for your wonderful review! We're thrilled to hear that Remi has been a reliable and affordable solution for protecting your teeth over the years. It means so much to know we've helped you avoid costly dental work, and we're grateful to be part of your oral care routine.
Thank you for being a valued member of the Remi family!
- The Remi Team
The customer support was excellent. I had issues doing my impression and they scheduled me time with a specialist and sent me a new kit at no charge. The specialist made the whole process incredibly easy. Once my retainers arrived, I had some issues but JC from the support team helped me and made the whole process enjoyable. You can tell they really care about their customers and building a loyalty. I would only warn people considering getting retainers that they only come in 2mm size which I find too large to fit comfortably. I would recommend getting the 1mm night guards instead if you're not a heavy grinder and just looking to keep your teeth straight.
Reply from Remi2026-07-27
Dear Ky Kryza,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that our support team was able to make your experience smooth and enjoyable, from helping with your impressions to ensuring you received the care you needed.
We also appreciate you sharing your feedback about the retainer thickness, it’s valuable to us as we continue to improve. Thank you for choosing Remi, and we're always here whenever you need us!
- The Remi Team
They don't let you cancel. I thought it was illegal for businesses to hide cancellation buttons so I'm not sure why they aren't shut down?
Their business name is:
GrindGuard Inc
Las Vegas, NV
If you want to file a complaint with BBB.org
Reply from Remi2026-07-27
Dear Kat,
We're sorry for the frustration you experienced. We've confirmed that your subscription has been canceled, and no future renewal charges will occur.
We appreciate your feedback and will use it to continue improving our customer experience.
- The Remi Team
The worst, most dishonest and unresponsive company I have come across. The CEO is unethical and runs a company that should be investigated. POOR Quality products. They say they will respond and do not. Very scammy and the CEO should be ashamed of his behavior. AVOID! AVOID! AVOID!
Quality has depreciated over the years. They used to be great. My latest guards are sharp against my gumline and smell and taste awful, despite multiple attempts to neutralize the smell and taste of them. Very potent chemical taste/smell. The most irritating part is that it's impossible to cancel your subscription from your online account. You have to reach out to customer support.
Reply from Remi2026-07-23
Dear Tiffany,
Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand how disappointing this must have been. We can confirm that your account has been canceled.
Our team will also be reaching out to learn more about your concerns and see if there's anything we can do to make things right. We appreciate you bringing this to our attention.
- The Remi Team
I had an issue with Remi But they made everything right And have been very kind ever since. Hoping that I will be a customer for life... 🤞
Reply from Remi2026-07-20
Dear Joe,
Thank you for allowing us to make things right! We're so glad we could resolve your concerns and truly appreciate you updating your review. Your kind words mean a lot to our team, and we're grateful for your trust. We look forward to keeping you smiling for years to come!
- The Remi Team
Don't use them. The first time they did my nightguards, they were great. They turned around and made them again and they were completely different....painful. It was not resolved and I finally wanted to cancel my subscription. Hoops of fire to jump through to get it canceled. I am still jumping through trying to get it canceled. They make you talk to multiple departments. You cannot cancel your own subscription online. It's ridiculous!!!
Reply from Remi2026-07-17
Dear Shalom,
Thank you for your feedback, and we're truly sorry for your experience. We apologize that your replacement night guards didn't fit comfortably and that the cancellation process was frustrating.
We've confirmed that your account has been canceled, and we appreciate you giving Remi a try. We wish you all the best moving forward.
- The Remi Team
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