Remi is a direct-to-consumer sleep and wellness company.
Written by the business, not verified by us.
Is Remi legit?
Remi (shopremi.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 37% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that these custom night guards are very comfortable, highly affordable, and provide great relief for nighttime teeth grinding compared to expensive dental alternatives. People also appreciate the straightforward at-home impression kit process and find the supportive guidance extremely helpful from start to finish.
Some reviewers were not happy with the product quality, noting unpleasant chemical tastes or flimsy materials that wore down quickly over time. A few other people also felt that customer support was difficult to reach and unhelpful when attempting to resolve various account or fitting issues.
Auto-generated from all reviews of this business. For reference only.
I ordered a mouthguard from this company in December 2024. It is now May 2026, and I have never received a single item from this company and have spent the last year and a half trying to cancel a subscription for which they continued to charge me. I have reached out to them on at least a dozen occasions by phone and email to receive replies from bots. I’ve had to go directly to my bank to dispute charges from the company for which I was reimbursed. I feel like an absolute crazy person dealing with this company. The only way to stop them from charging me was to remove all my payment information from the Shop app and make it impossible for them to get access to my money. They continue to send me emails prompting me to return my impression kit which I have not received in 18 months, and all responses from me requesting to cancel my subscription and delete my account are met with unrelated responses instructing me to update my payment information. I have truly never had such an awful customer service experience with a company.
Reply from Remi2026-06-19
Dar Amanda,
We’re sorry to hear about your experience and the frustration this has caused.
We’ve located your account and confirmed it has been canceled. If you still need assistance, please contact [email protected] and mention “Jan” so we can help you directly.
- The Remi Team
The product is great, but the subscription is for life.
The product is great. The process was clear and the reps were helpful with original fitting issues. However, this was, without a doubt, the single worst experience I've ever had trying to cancel a subscription. I could have exited a death cult with less effort. Every interaction with the company is designed to prevent you from canceling, and their CSRs are ninjas of obfuscation ("it will ship 10 to 14 days from when we start to work on it"). So...why did I cancel a great product? Utter lack of transparency about their constant production delays causing credit card charges up to 6 months in advance of shipping. If you choose them, be prepared to pay, wait, and wonder.
Reply from Remi2026-06-19
Dear Meg,
We’re sorry to hear about your experience and the frustration with the subscription and timing.
We’ve located your account and confirmed it has been canceled. If you need any further assistance, please contact [email protected] and mention “Jan” so we can help you directly.
- The Remi Team
Scam- DO NOT BUY. Hard to cancel. Bad customer service
Scam. Terrible customer service. I canceled my subscription in 2024, and they sent me confirmation that I had canceled. Yet every 6-12 months, they charge (or attempt) to charge my bank account. If you call customer service, no one picks up, and they rarely respond to emails in a timely manner or at all. DO NOT BUY FROM THEM. If you have problems, make a complaint to your local Attorney General and the Better Business Bureau (BBB).
Reply from Remi2026-06-19
Dear Cris,
We’re sorry to hear about your experience and the frustration this has caused.
We’ve located your account and confirmed it has been canceled. If you need further assistance, please contact [email protected] and mention “Jan”.
- The Remi Team
Their customer service team is inept. I asked them to cancel it years ago, and they "paused" it instead, and now I've been getting billed every year for nightguards I've never used. Once I noticed what had happened, I followed up asking them to cancel and for a refund, and have received no response for several months. I couldn't sign into my account, so I couldn't cancel—terrible service.
Reply from Remi2026-06-19
Dear Samuel,
We’re sorry to hear about your experience and the frustration this has caused.
We’ve now located your account and confirmed it has been canceled. If you still need help, please contact [email protected] and mention “Jan” so our team can assist you further.
- The Remi Team
There is literally no customer service at all! I ordered the night guards and after weeks of waiting I was emailing and calling them but no one ever answered. I started getting random emails from them telling me my case was closed. I finally got them and a few weeks later I was billed for another set and got an email saying they were on the way. I was able to get someone on the phone and they supposedly paused my subscription. Now months later they billed me again and I tried to contact them but can’t get anyone to respond to me. I’ve emailed and left messages and im again getting random emails saying sorry they missed my call and then another case closed email. I’ve asked them via phone message and email to cancel my subscription several times but can’t get anyone to answer me to let me know if it is. I wouldn’t have ordered these in the first place if I knew it was a scam
Reply from Remi2026-06-19
Dear Rebecca,
We’re sorry to hear about your experience and the difficulty you had reaching our team.
We’ve canceled your account as requested. If you need anything further, please contact [email protected] and mention “Jan” so we can assist you directly.
- The Remi Team
Remi offers a good alternative for protecting your teeth
I liked that Remi had a pretty simple at-home process to make impressions and receive new grinding guards to replace my old one after some dental work. I had difficulty getting a good impression for my top row of teeth but they were helpful to offer 2 bottom sets instead. So rest assured, customer service tries their best to help you throughout the process of you reach out to them. The only hick up I had was ordering the Rush Processing after the initial purchase. It wasn't applied correctly to my original order so I was disappointed that my final guards would take at least 11+business days to ship after they received my impressions. But customer service refunded the rush fee quickly and shaved off a few days from the regular processing timeline which I really appreciate. Including shipping times back and forth and without rush processing, I am not sure if they save you much time compared to the dentist office options but it's hard to imagine 2 sets of guards costing less! And so far, so good on the quality of the final product.
Reply from Remi2026-06-19
Dear Julie,
Thank you for your thoughtful review! We're glad you found our at-home process convenient and that our team was able to help with both your impressions and the Rush Processing issue. We appreciate your patience and feedback, and we're happy to hear you're pleased with the quality and value of your guards so far. Thanks for choosing Remi!
- The Remi Team
I am extremely disappointed with Remi. After a long wait and a total lack of professional communication, I was told by their staff that 'I have no choice but to wait' and they 'don't ship same-day.' However, I quickly discovered that they offer a $30 'expedited shipping' option for same-day/next-day dispatch.
This is a clear case of deceptive business practices. They are intentionally slowing down standard orders to extort additional fees from customers who are at risk of dental relapse. The customer service was rude and dismissive. For an orthodontic product where timing is critical, their 'pay-to-play' shipping scheme is unethical. I will be warning others in the dental community to stay away from this company. This is not how you treat customers, especially in healthcare.
Reply from Remi2026-06-19
Dear Deniz,
We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide.
We’ve reviewed your case and can confirm your account has been canceled and a full refund has been issued.
If you need any further assistance, please contact [email protected] and mention “Jan” so our team can assist further.
- The Remi Team
The fitting process was time consuming. When the night guards finally arrived, they were very uncomfortable. After stretching them out they did fit better, and I continue to wear them.
The most difficult part was cancelling the subscription. I don’t need two night guards every 6 month, but it took several months and multiple emails to finally get the account cancelled. Not worth the effort.
Reply from Remi2026-06-19
Dear Susan,
Thank you for your feedback. We’re sorry to hear about the discomfort and the difficulty you experienced with cancellation. This is not the experience we aim to provide.
We’re unable to locate your account details but we’d like to help. Please contact [email protected] with your order information and mention “Jan” so our team can look into this for you and assist further.
- The Remi Team
I initially left a very good review because their fitting process worked well however it has been a month and they sent and billed me twice for night guards for my wife and did away with my impressions that I sent them. I have tried numerous times to call and leave messages and they have never called back. I will file a charge back with my credit card on the multiple charges.
Reply from Remi2026-06-19
Dear Eric,
We’re very sorry for the billing issue and the difficulty reaching us. This isn’t the experience we aim to provide.
Please contact [email protected] so we can confirm and also check the status of your wife’s account. Just mention “Jan” in your email so we can make this right.
- The Remi Team
Dear Monty,
We’re sorry to hear about the delay. We’re unable to locate your order details, but we want to help get this resolved.
Please contact [email protected] with your order information and mention “Jan” so we can assist you.
- The Remi Team
I have been using Remi night guards for 5 years. I had problems getting fitted for my first night guard. Remi did a video call with me to help me through the process. I have been purchasing new ones from them since. I had a issue arise just recently and Remi fixed the issue right away at no cost to me. I am very impressed with their customer support and service. They have been outstanding to deal with.
Reply from Remi2026-06-18
Dear Kathi,
Thank you for your loyalty and for sharing your experience! We're thrilled to hear that our team was able to support you from your very first fitting and continue to provide the service you deserve.
We truly appreciate your trust over the past 5 years and look forward to helping you for many more to come!
- The Remi Team
They were nice and patient with me when I needed to re-do my night guard impressions.
Reply from Remi2026-06-18
Dear Whisper,
Thank you for your 5-star review! We're glad our team could provide the patience and support you needed while redoing your impressions.
We appreciate your trust and are happy we could help!
- The Remi Team
They took my money £83-00 and did not send me my order.
Do buy from this company
Reply from Remi2026-04-13
Dear Rodney,
Hi Rodney, we’re really sorry to hear about this.
We’ve tried to locate your order, but haven’t been able to find an account. Could you please share a bit more information (such as the email address used to place the order or your order number) so we can look into this right away?
Alternatively, you can email our support team at [email protected] and mention “Jan,” and we’ll make sure your concern is prioritized and resolved as quickly as possible.
We appreciate your patience and look forward to sorting this out for you.
- The Remi Team
Remi has been great to work with. Before Remi I was struggling with cracking teeth from night clenching. They also helped me with creating new molds after dental work at no additional cost.
Reply from Remi2026-04-13
Dear Breann,
Thank you for the great review! We’re so glad we could help protect your teeth and make the process easy, especially after your dental work. We truly appreciate your support!
- The Remi Team
I was unable to complete my impressions because of time constraints. I returned my unopened impression kit for a complete refund. Their customer service was very responsive and upon REMI receiving my unopened impression kit, I was given a full refund on a very timely basis. Wonderful company to deal with.
Reply from Remi2026-04-13
Dear Michele,
Thank you for your kind words! We’re glad our team could provide a smooth and responsive experience, and that your refund was handled quickly. We truly appreciate your support!
- The Remi Team
I love these. They have stopped my jaw pain and clenching is minimal now. I use top and bottoms to begin and now I just switch them out every other night. They last a long time this way.
Reply from Remi2026-04-13
Dear DeAnne,
Thank you so much for sharing your experience! We’re thrilled to hear that your jaw pain has improved and that the guards are helping reduce your clenching.
It’s great that you’ve found a routine, alternating between top and bottom, that works well for you and helps extend their lifespan. We really appreciate your support!
- The Remi Team
Flawless product and service. Incredible value. The BEST!
Flawless product and service! Worked with the remi team to arrange a perfect impression. They were helpful, patient and meticulous. I have been wearing guards for over 25 years and these are hands down, the best! Perfect fit, long lasting and just amazing.
Reply from Remi2026-04-13
Dear Scott
Thank you so much for this amazing review! We’re thrilled to hear that, after 25+ years of wearing guards, these are your favorites.
So glad our team could help you get the perfect fit. We truly appreciate your support!
- The Remi Team
Still Charging Me After Multiple Cancellations Attempts - BEWARE!
I have had an extremely frustrating experience with Remi. I tried to cancel my subscription multiple times through email support, yet they have continued to charge my account without my consent.
There is no clear confirmation process, and even after taking the proper steps to cancel, the billing does not stop. Trying to get this resolved has been time-consuming and unproductive, with little accountability from the company.
After looking into it further, I found that this is not an isolated issue. There are hundreds if not thousands of other customers reporting the exact same problem, which makes it hard to believe this is accidental.
At this point, I’ve had to consider going through my bank just to stop the charges, which should never be necessary for something as simple as canceling a subscription.
DO NOT BUY FROM THIS BUSINESS. EVER.
Reply from Remi2026-04-09
Dear Thayer,
We’re really sorry to hear about your experience. This is absolutely not the experience we want for any of our customers.
Subscription cancellations should be straightforward, and we understand how frustrating it must feel to continue being charged after multiple attempts. We take concerns like this seriously and would like to make this right as quickly as possible.
We can confirm your account has now been canceled. If you have any remaining concerns or questions, please don’t hesitate to reach out.
We appreciate you bringing this to our attention and hope to resolve this for you soon.
- The Remi Team
I deal with TMJ issues, and this night guard has helped reduce the strain on my jaw. It doesn’t completely solve everything, but it definitely makes things more comfortable.
Reply from Remi2026-04-09
Dear Emily,
Thank you for sharing your experience! We’re glad to hear it’s helping reduce jaw strain and making things more comfortable for you.
- The Remi Team
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