Remi is a direct-to-consumer sleep and wellness company.
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Is Remi legit?
Remi (shopremi.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 37% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that these custom night guards are very comfortable, highly affordable, and provide great relief for nighttime teeth grinding compared to expensive dental alternatives. People also appreciate the straightforward at-home impression kit process and find the supportive guidance extremely helpful from start to finish.
Some reviewers were not happy with the product quality, noting unpleasant chemical tastes or flimsy materials that wore down quickly over time. A few other people also felt that customer support was difficult to reach and unhelpful when attempting to resolve various account or fitting issues.
Auto-generated from all reviews of this business. For reference only.
Smooth sailing, excellent support with it's not smooth
I have been working with the company for a few years after I was sick of paying over $400 for a mouthguard from my dentist. Once your impressions are correct and you have your first set, it's super smooth sailing for future guards and needs. I never had an issue until my latest guards were delivered. There was a weird chemical taste associated with them that I couldn't get rid of. After reaching out to customer service for help and troubleshooting with their guidelines, not only did they take the time to try multiple solutions with me that ultimately didn't end up working, they sent me a replacement set of guards at no charge to me. I was only hoping for a discount on my next order since I had those guards for a few months before even using them. Grade A customer service!
Reply from Remi2026-03-26
Dear Jen,
Thank you so much for your continued support and for sharing your experience!
We’re glad things have been smooth overall, and we truly appreciate your patience while we worked through the issue with your latest guards. It means a lot to hear that our team could help and make things right.
Thanks again for your trust!
- The Remi Team
I have been a Remi customer since 2022 after my dentist informed me that I had hairline crack in a molar from clenching my jar (awake and asleep apparently). I have become more conscious of it during the day and stop myself and I found that my insurance only covered a small portion and it was a one and done deal. I found Remi and liked that I receive a new guard twice a year. I have been a customer since. The guards a way more comfortable than the bulky ones from dentists and I am so glad I went this route because I know I would not have been compliant with the others. The molar has not changed so I know it is doing what I want it to do. I have since recommended Remi to others who want a lighter mouthguard (Remi offers multiple thicknesses, mine is the lowest.) I recently decided to update my impression for just the top as that is what I prefer. Remi was there to help through each step, I had some issues and needed a new kit and Zoom call to get it right. The Remi consultant was kind, professional, and in one try we had the impression done! Thank you Remi!
Reply from Remi2026-03-24
Dear Desiree,
Thank you so much for sharing your experience and for being part of the Remi family since 2022! We’re thrilled to hear that your guard has been comfortable and effective, and that it’s helped you stay consistent with protecting your smile, especially after dealing with that molar concern.
It’s great to know that our thinner options have made a difference for you compared to traditional guards, and we really appreciate you recommending us to others. We’re also glad our team could support you through updating your impression, sometimes it takes a little extra help, and we’re always happy to be there every step of the way.
Thanks again for your trust and kind words. We’re so happy to have you with us!
- The Remi Team
Honestly just wanted something simple and this did the job. Comfortable, no weird taste, and the subscription is a plus so I don’t forget to reorder.
Reply from Remi2026-03-24
Dear Sabrina,
Thank you for the great review! We’re so glad Remi is exactly what you were looking for. Simple, comfortable, and easy to keep up with.
Happy to hear the subscription is making things even more convenient!
- The Remi Team
I have been using Remi for years. Very easy process and save money!
I have been using Remi for years. I buy the teeth whitening and mouth guard. There mouth guards are of high quality and come in 3 different thickness. I like the 1.3. Dentist charges are astronomical compared to Remi as far as the mouth guards go. I am very happy with their products. They are very quick to respond via email and have great customer service.
Reply from Remi2026-03-24
Dear Rose,
Thank you so much for your continued support over the years! We’re thrilled to hear that you’ve had such a great experience with both our mouth guards and teeth whitening.
It’s awesome that the 1.3mm guard is the perfect fit for you, and that you’ve found our process easy and cost-effective. We also really appreciate your kind words about our customer service team. We’re always here to help and are glad to hear we’ve been able to support you quickly.
- The Remi Team
Remi is THE place to be if you want to save your teeth from grinding down to nothing. They will do everything in the book to make sure the guards fit properly and do the job, including calling on the phone for a walk through if needed. And it’s all done for half the price of a dental office. Good deal all the way around.
Reply from Remi2026-03-23
Dear Bruce,
Thank you so much for the amazing review! We’re thrilled to hear you had such a great experience and that our team could support you every step of the way. Enjoy your night guard and protect your smile!
- The Remi Team
I needed assistance making my first impression and the rep on the zoom call was so helpful and cheerful
Reply from Remi2026-03-20
Dear Jamila,
Thank you so much for the 5-star review! We’re happy to hear your night guards are working well for you and helping with your comfort. We truly appreciate your support!
- The Remi Team
Horrible experience. I ordered a set of night guards, but they shipped it to the wrong address. I requested a refund, and they stopped responding to my emails. Scam.
Reply from Remi2026-03-19
Dear Serhii.
We’re sorry to hear about your experience. That’s definitely not the service we aim to provide.
Someone from our team will reach out shortly to make this right.
- The Remi Team
Ok This was my first time trying a custom night guard, and I’m really impressed! It fits perfectly, feels comfortable overnight, and I already notice less jaw tension in the mornings.
Reply from Remi2026-03-20
Dear Miranda,
Thank you so much for your kind review! We're thrilled to hear your first custom night guard fits perfectly and is already helping reduce your jaw tension.
We're glad you're having a great experience!
- The Remi Team
I've used remi in the past before my most recent purchase. The process is easy, and they are consistent in following up on the progress of your nightguards. I lagged on getting back to them so my first mold was not usable since it was no longer in the system. Regardless, they have great pricing and deals, so it was without a question that I'd purchase again. Its definitely saving me money from paying $400 plus with insurance for one night guard that cracked and they would not replace it for free. I am very happy remi exist, its literally saving me from having headaches nightly due to my clenching.
Reply from Remi2026-03-16
Dear Rosa,
Thank you for being a returning customer and for sharing your experience! We're so glad to hear that the process has been easy and that our team’s follow-ups have been helpful along the way. It means a lot to know Remi is helping you manage your clenching and saving you money compared to traditional options.
We truly appreciate your support!
- The Remi Team
I ordered two different products and received the same item twice. This was not the order I placed.
Since the error was not on my end, I do not feel it is reasonable to require me to pay for return shipping or wait for the return to be processed before the issue is corrected. I am requested a refund or replacement without additional cost to me but I am still emailing back and forth with customer service. I did like the night guard but I don’t need 4!
Reply from Remi2026-03-14
Dear Kelli,
Thanks for sharing your feedback.
We’re very sorry for the mix-up and understand your frustration. Since this was our error, we’ll cover return shipping and send a replacement or refund, whichever you prefer, at no extra cost.
Thank you for your patience while we fix this quickly.
- The Remi Team
The instructions are easy to follow and the impression kit is easy to use. I am very happy with my mouthguard. I emailed customer service because it took longer than I thought it would for the item to ship and I got a quick answer and then I got an email when it shipped.
Reply from Remi2026-03-16
Dear Kennetha,
Thank you for your wonderful review! We're so glad to hear the instructions and impression kit were easy to use and that you're happy with your mouthguard. We also appreciate your patience with the shipping time and are happy our customer service team could assist you quickly.
Thanks again for your support!
- The Remi Team
I was worried about wearing a night guard, but Remi guards are really comfortable and thin. I don’t even notice I’m wearing it while sleeping, and my jaw tension is gone.
Reply from Remi2026-03-13
Dear Andrea,
Thank you for the 5-star review! We’re so glad to hear your Remi Mouth Guard feels comfortable and thin, and that it’s helping relieve your jaw tension.
Sleeping without worry is exactly what we hope for our customers!
- The Remi Team
Great experience! Easy to place order and complete the imrpessions; lots of resources and support along the way with written instructions AND video instructions, as well as the option of connecting with a real person over video or call to help. Fast service!
Reply from Remi2026-03-12
Dear Sweet,
Thank you for the 5-star review! We're so glad to hear the ordering process and impression kit were easy to complete, and that our written and video resources were helpful.
We’re also happy that the support options and fast service made for a great experience. Thanks for choosing Remi!
- The Remi Team
I first started using Remi a few years ago after getting tired of the expensive night guards from my orthodontist - not covered by insurance, either way too thick or too thin, and inconvenient appointments. This is a game changer. I use my FSA to cover 2 Remi retainers/night guards a year. I have them at a custom thickness and I appreciated the at home molding kit, especially since they can review them via pictures and there is an extra mold if you need to redo one. I clench and grind my teeth a lot at night, so i like getting new ones often so i don’t crack through the hard plastic. Their support team is very helpful too. Overall, very happy with Remi!
Reply from Remi2026-03-12
Dear Christy,
Thank you for the amazing 5-star review! We're so glad Remi has been a game changer for you and that the custom thickness, at-home molding kit, and FSA option make things easier and more convenient.
It's also great to hear our support team has been helpful along the way. We truly appreciate your continued support!
- The Remi Team
I ordered about 15 sets of braces from Remi in the last few years and I do admit, only once got a bit ticked off when they moved the business, they stagnated delivery and impression got lost. BUT they made up for it with new impression kit and great guards which up to this day never once broke! I got some from German lab for 236 Euro for 1 half, which broke after 2 month. Remi has the best and best prices.
Reply from Remi2026-03-11
Dear Charlotte,
Thank you so much for your continued support over the years. We truly appreciate it!
We’re sorry again for the hiccup during our move, but we’re glad we could make it right and that your guards have held up so well.
It means a lot to hear you value the quality and pricing. Thanks for being a loyal Remi customer!
- The Remi Team
The customer service is great. I think the money i paid was a good value. I have no issues with the night guard this is my 2nd order
Reply from Remi2026-03-10
Dear Angela,
Thank you for your kind words! We’re glad you’re happy with your night guard and our service. We appreciate your trust and your second order!
- The Remi Team
Been a long trem user and just got my second set.still super comfortable and its made a big difference wth my nightmare grinding.
Reply from Remi2026-03-09
Dear Ric,
Thank you for your continued support and for sharing your experience!
We're so glad to hear your second set is just as comfortable and that it’s helping with your grinding. We really appreciate you being a long-time customer!
- The Remi Team
The subscription lowered the price to $99 instead of around $150 for a one-time purchase. Just received my guards a few days ago and the fit has been good so far.
Reply from Remi2026-03-07
Dear Carmen,
Thank you for the 5-star review!
We're glad to hear your guards arrived safely and that the fit has been good so far. It's great that the subscription option helped make them more affordable as well. If you ever need any help or adjustments along the way, our team is always here to support you.
We really appreciate your feedback!
- The Remi Team
I started with both the upper and lower guards, and they’ve really helped with jaw pain and teeth grinding. You could try just one if you prefer, but using both gave me the best results.
Reply from Remi2026-03-07
Dear Robin,
Thank you for the wonderful 5-star review!
We're so glad to hear that using both your upper and lower guards has helped with your jaw pain and teeth grinding. It's great that you've found what works best for you, and we really appreciate you sharing your experience.
Thanks again for your support!
- The Remi Team
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