Cheeky

Cheeky customer service is great!

Cheeky customer service is out of sight great! I had an issue with my teeth after I made the impression and sent it in. Cheeky accommodated me without hesitation. They are legit and a pleasure to shop with.

VERY RESPONSIVE CUSTOMER SERVICCE

VERY RESPONSIVE CUSTOMER SERVICCE. HELPFUL! FRIENDLY!

The first go-around wasn't too smooth…

The first go-around wasn't too smooth as the trays did not fit my teeth at all after impressions. However, customer support was great at offering alternatives, and they shipped a new tray in a soft material which works beautifully and I didn't realize was an option. It's great they have a few different types to be able to find one that works!

Perfect fit, Great customer support

When I had questions and needed to exchange my mouthguard, the customer support was impressively quick and accommodating. And always the same person! And I was pleasantly surprised at how good a fit the mouthguard was, after I aced getting the mouth impressions, on the second try. Just as good as the $600 mouthguard from my dentist.

Email vs phone call

The AI system you have is annoying but I’m grateful I can talk to real people. Having a phone number would also be helpful

Great customer service

Great customer service, very attentive to fix any problem.

Cheeky is an excellent company

Cheeky is an excellent company. They are prompt with their responses when you send any question. I highly recommend them and their products!

Great service great product

Excellent Help with Account

I was having problems logging in to place a re-order. The customer service team was able to assist, Find My account, Find My information about the products I bought the past, and helped me with my entire order process.

I was advised I would be receiving a…

I was advised I would be receiving a credit to my credit card. That was 12 days ago and still have not received.

Bad product, poor service

Initially things seemed to go all right. I received the impression kit, made the impressions and returned it. Many weeks later I received a retainer that did not fit. It appeared to have been made in two halves that did not align. I contacted Cheeky and asked for a replacement, none came. After a couple months I made an inquiry and received an apology for their having dropped the ball and was told I would be contacted. The contact communicated through two line emails and had no idea of any of the history, which I had with Cheeky. After days of back and forth, seeing this was going nowhere, I requested a refund. I was told I needed to return the item, but given no information on how to do that. The website shows the return window closed and I am still out over one hundred dollars. The customer service is awful. I do not recommend them.

Bought my kit end of 2023 and got…

Bought my kit end of 2023 and got pregnant which made it difficult to put anything like the impression gel in my mouth due to severe morning sickness. I just recently remembered I had the kit but thought it for sure had expired and the company would likely say it was my loss. I decided to reach out just in case. Was pleasantly surprised they were still willing to fulfill the order after so long which im so grateful for. No questions asked no shaming, just kindness and assistance with new putty since i had the other materials. 5 star service!

I've always had great customer service…

I've always had great customer service from Cheeky. I just decided to change my guard type as the one I currently have is a bit bulky and loosens up over time, and all it took was a simple email to customer service. Do recommend them! I've had the subscription now for a couple years.

Very great customer service

Very great customer service. Jerome really helped me when my mouth guard didn't fit and was hurting me. Helped me pic out a new one and resent a new impression kit so they could remake one for me. Definitely appreciate it.

Yuck yuck yuck

Yuck yuck yuck. Alcohol lovely. Paid £17 for fish and chips. Disgusting chewy. Told the manager he said “ you told us water the meal”. Fair enough but still awful Tacky good. Avoid. Service crap. So much nicer places around then this place

nightguard never fit even after 2 attempts to remake

Shipping of kit took forever. When I received the nightguard it didn't fit properly, they shipped another kit stating they needed new molds. That again took forever. The second nightguard came and AGAIN does not fit, it actually fits worse than the first. When I emailed again, customer service gave me the link to process return but stated I would also be charged a handling fee of $17 since the product was opened. Of course it was opened I had to try it on! I am done with this company and will never recommend.

Great customer service

Great customer service. Prompt response time and quick to make things right.

Total rip off, bordering on fraud.

The night guards were very good. I love them however I never wanted to be part of an automatic re-order and I was crystal clear about that. I canceled in writing 6 /18/24. On 6/18/26 I get a re-order bill for $424.37 for two account automatic re-orders and they debit my card take the money. I’ve spent the last three weeks trying to resolve this and I get nothing but runaround and stonewall. I am not able to speak directly to a human about this. I am very unhappy. The product is great. The billing and service is horrendous and ends up being a rip off.

Customer service responded immediately…

Customer service responded immediately and is sending me a new kit as I requested!

Night Guard Experience

I had a 3MM night guard where I didn't do the subscription model, I did the one-time purchase and it's lasted two years, and still going. It was time for a new version. I went to the 2MM subscription model, and it's fantastic so far. The 2MM is thinner but still can take wear & tear from cleanings. Great price, huge fan and highly recommend any Cheeky option.