Cheeky (getcheeky.com) has a 3.7 out of 5 rating on OK.one, based on 69 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 29% give 1 star; The business has replied to 20% of negative reviews. Last updated 2026-08-10.
FYI you can clean your mouth guard with Hydrogen Peroxide - and it doesn't get gross. But I felt bullied into the Cheeky subscription - mine finally broke and they could "only source if I subscribed" FINE. I did. well the new one showed up and I didn't use it for six months-- so I started to one day bc I felt guilty knowing the otherone was showing up soon (APR 12) ... AND then its abrasive my gums and lip ; I let them know and it's out of my ordering window. OKAY bye Cheeky. Thanks for the memories.
Reply from Cheeky2026-03-24
Hi, We are sorry thay you had issues with your guard. Please can you provide us with your order number so we can look into this and make sure it gets resolved ASAP.
L
LS · 1 review · Experienced 2026-03-23 ·
★★★★★
Doesn’t always work
The process took about 5 months and multiple attempts to get a usable mouth guard. The first impression kit had putty that never hardened, so the mold (and guard) were unusable. After a lot of back and forth, the second kit worked—but the guard they sent was clearly wrong and didn’t even cover my back teeth.
A third kit had the same putty issue again, and I only managed to complete it because I saved extra from the second kit. In the end, I finally got a decent guard, but the process was frustrating, time-consuming, and full of quality issues.
Reply from Cheeky2026-03-23
Hi! we are terribly sorry for the experience you have been having. Please can you provide us with your order number and we will reach out to get this sorted ASAP.
The online customer service response was friendly, but I still can't track my one-time order. Cheeky can tell me they received my impressions, but I can't log in anywhere and see where in the queue my order falls. So I was told to just wait for an email, and they process them in the order received. It's been two weeks since I sent my impressions back, but I haven't received an update from Cheeky. It's frustrating to have spent this kind of money and not have a way to track my order.
Reply from Cheeky2026-03-23
Hi! We are really sorry you are having issues logging in. Our CS team will ve reaching out to you within the hour to make sure we get this resolved ASAP.
Cheeky could not use my impressions to make a nightguard as my teeth had ground down too much, but the support I received from Ken helped me to get a full refund. Thank you Ken!
Christian was so kind and enduringly so over months of things seeming to go awry in my business relationship with Cheeky. He never lost his patience in the face of my frustration. He has gotten the job done. Christian deserves a 5 star rating. (I’m not talking about the AI CheekyIntelligence, but Christian the human.)
I was extremely worried as I ordered from Target and not directly through Cheeky but the customer service were super helpful and efficient in getting the shipping label emailed to me. I am SO excited to hopefully get my mouthguard soon. I care about my oral hygiene a lot and for the first time I’ve had 2 weeks of unbearable jaw pain. Fingers crossed this works!
C
Consumer · 1 review · Experienced 2025-12-05 ·
★★★★★
Uncomfortable night guard
Uncomfortable night guard. Terrible customer service. When you reach out, they come back after 2 weeks saying they're sorry and will exchange your night guard for you, but no one reaches out. Then they ask for the order number and get back after another 2 weeks. After checking via email, they charge you for your new expression kit because of their 30-day policy. Unbelievably frustrating! I wish they'd improve their communication and support.
Reply from Cheeky2025-12-05
Hi! We are terribly sorry for the experience you have been having. Please can you provide me with your order number and we will get this resolved for you ASAP. (Our impression kit is free 100% of the time, we most definitely did not charge you for a new kit).
I have been using Cheeky nightguards for a couple of years. I like that they are not as bulky as the ones from the dentist. Recently I had a subscription order charge and ship but never received the nightguard in the mail. When I finally realized I should have replaced my nightguard, I reached out to Cheeky and they quickly sent a new one without charging me again. I really appreciate this kind of trust and customer service!
Christian was super helpful and most importantly incredibly quick to reply. Nothing more annoying than shooting an email off and receiving a response hours or even a full day later. Not with Christian, he responded immediately and took care of my issue. Nicely done Cheeky team.
