Cheeky

Very good and easy customer service

Very good and easy customer service. We always appreciate our Cheeky memberships. I’ve been personally using them for almost a decade.

Customer service is excellent-very…

Customer service is excellent-very quick response to questions. Extremely helpful. The night guards are very durable and at a great price point. I am a return customer.

Cheeky’s customer service is above and…

Cheeky’s customer service is above and beyond. They shipped me a new impression kit when my bite changed, and then followed up with me (!!!!) before placing my next order. Really appreciate the attention to detail and feeling like I matter as a customer!

"I admit I was skeptical at first

"I admit I was skeptical at first. When you first start using the bit guard, wear it only for a couple hours during the day or evening. They are tight on your teeth at first. But after a couple of days it fits perfect. It’s not bulky or annoying at all. You can breath easy in them and are comfortable. If ever you aren’t sure if it’s helping….. just skip wearing it one night. You will notice right away when your teeth and jaw are sore again from grinding. I am super impressed. "

Terrible customer service

Terrible customer service. All they do is send you to another team and get back to you at a later day there’s nobody to talk to by phone. They tried to make me a night guard three times and they failed each time. I asked them for a refund they’re taking their time and giving me one. I’m very unsatisfied with this company.

extremely unsatisfied and frustrated

extremely unsatisfied and frustrated. i was given constant misinformation about the production of my retainers just to not get them in the end.

Very responsive and helpful customer…

Very responsive and helpful customer service!

It was a pleasure to work with CHEEKY!

Quick response on emails. Victoria was very helpful in changing my address. My new mouth guard is working out very well. Thank you. Diane Attilio

Took my money, didn't provide nightguard!

They took my money, and after completing the fitting process twice they still couldn't make a guard - now they refuse to give me a full refund. Totally untrustworthy and unacceptable.

Faulty Product does not fit

Extremely dissatisfied with our experience. The night guard ordered does not sit on the teeth, snap in place, or stay. Was promised a 3-5 day turnaround from when impressions were received, and it took almost 4 weeks. The final product cannot even be used.

After the initial order in which I was…

After the initial order in which I was sent and charged for two kits. I had already chewed through one of the guards before I was able to get a refund for the second kit. We did get that all straightened out. I was to be paying to upgrade to the hybrid guard and thought I had paid but I had not. From there everything went smoothly. The guards are excellent. I have chewed through the lower guard again but have been using the upper one with good results. Excellent product.

Updated

Update: I received the guard and it works fine. I am staying with three stars for now due to initial concerns but it is good enough that I am not cancelling. Prior: As of right now, it has been almost a month since I sent impressions in and I am getting canned responses that they have the impressions but have not yet been scanned (first message like this was 15 days ago,last was today saying same thing). Today I also got a new message that they have a technical error that tells me nothing. No clue if I will ever get this or if I just lost $100. Either way, I'm not relying on them so will need to get a replacement from the dentist.

Love the staff and the owner is amazing.

The QR code enclosed in my retainer…

The QR code enclosed in my retainer form kit did not access a mailing label. I was able to send an email to Cheeky and received a prompt response and a label.

Super quick response to my email within…

Super quick response to my email within seconds not even one minute.

It took a very long time to receive the…

It took a very long time to receive the mouthguard. Once I got it, it was basically an Invisalign and not for night grinding. Extremely thin and tight material. I submitted a return for a refund. It was approved but it’s been over a month that the mail piece was received at their end and I’m still waiting for my refund or communication.

HORRIBLE customer service!

I had an extremely frustrating experience with this company due to their terrible customer service and lack of honesty. I was initially told that they had received my mouthguard mold and that my product was in progress. However, two weeks later, they completely changed their story and claimed they never had the mold at all. Communication has been painfully slow throughout the entire process—they take far too long to respond, if they respond at all. At one point, I was told a new impression kit would be shipped to me overnight, but here I am three days later and still haven’t received anything. After wasting two months trying to get a simple mouth guard, I’m left with nothing but disappointment. This has been a complete waste of time, and the whole experience has caused unnecessary pain and frustration. I will absolutely be taking my business elsewhere and would not recommend this company to anyone.

Customer service was fantastic

Customer service was fantastic. I ordered the wrong thing and they quickly changed it to the correct (lower) night guard. Received the a couple weeks ago and they are a perfect fit!

Horrible experience with this company…

Horrible experience with this company and still have not gotten my money back. They do not communicate, had to reach out after not hearing from them when I sent in my impressions, since the first set didn't work they sent a new kit bit was just a couple forms stuffed in an envelope neither which fit my mouth. At that point asked for a refund, still have not received it, so im out $100 with no mouth guards delivered. Terrible company with bad customer service, dont get scammed.

One Mistake After Another & Still No Trays

First I never got the molding trays so I contacted customer service and they were finally sent out. Then I contacted customer support about whether or not my dental molds were received back to them, only to be told my order was somehow mysteriously cancelled. My online account info shows no cancellation. It’s been one mistake after another and have not received the product I paid for. I’m not real happy at this point.