Remi is a direct-to-consumer sleep and wellness company.
Written by the business, not verified by us.Remi (shopremi.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 37% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that these custom night guards are very comfortable, highly affordable, and provide great relief for nighttime teeth grinding compared to expensive dental alternatives. People also appreciate the straightforward at-home impression kit process and find the supportive guidance extremely helpful from start to finish. Some reviewers were not happy with the product quality, noting unpleasant chemical tastes or flimsy materials that wore down quickly over time. A few other people also felt that customer support was difficult to reach and unhelpful when attempting to resolve various account or fitting issues.
Auto-generated from all reviews of this business. For reference only.Love the lightweight non bulky feel of the Remi nightguard. Take a few minutes to do a virtually assisted impression. Extremely helpful.
Dear customer, Thank you for the great feedback! We're so glad you love the lightweight, comfortable feel and found the impression process helpful. We appreciate your support! - The Remi Team
I have used Remi for my mouth guards for daytime bruxism the guards are great. The customer service is amazing! Thank you!
Dear Christopher, Thank you so much! We’re glad the guard is helping and that you had a great experience with our team! - The Remi Team
I have been using Remi for 3 years. Customer service has been very responsive whenever there has been an issue. I need mouthguard replacements every 6 months as I have a teeth grinding problem, and I haven’t had any issues with my subscriptions. Overall, I recommend!
Dear Erica, Thank you for your continued support over the past 3 years! We're so glad to hear the night guards and our customer service have been reliable for you. We appreciate your recommendation! - The Remi Team
The company is such a scam honestly. The night guards fit awfully even though I had them assist me in taking molds and when I tried to cancel it, they told me I either had to renew once again before I could cancel or I could pay them $40. Just another shitty company trying to scam you out of money and claim it's "just in the fine print". Their customer service is difficult to get in touch with, dishonest, and overall unhelpful.
Dear Crystal, We’re really sorry to hear about your experience. We understand how frustrating it must have been dealing with fit issues and the cancellation process. Your account has been canceled, and we appreciate you sharing this feedback so we can continue improving. - The Remi Team
I was looking for something that's worth the price and I didn't regret getting guards from Remi. The quality and durability make it work long term.
Dear Mary Jane, Thank you for your kind words! We're so glad to hear you’re finding the quality and durability worth it. We appreciate your support! - The Remi Team
Very responsive and also great at taking care of customer issues!
Dear Dalton, Thank you for your kind words! We’re so glad to hear our team was responsive and able to take care of your concerns. - The Remi team
Nearly impossible to cancel the subscription. The night guards are so thick and sturdy, nearly impossible to be comfortable with them.
Dear Burkay, We’re sorry to hear this was your experience. We’ve gone ahead and canceled your subscription as requested. Comfort is incredibly important to us, and we understand that our standard guards may not be the right fit for everyone. If there’s anything else we can do for you, please don’t hesitate to reach out. - The Remi Team
Great product that autoships straight to my door and fits great after custom molding. The cleaning device keeps them lasting longer and my mouth healthier.
Dear Ben, Thank you so much for the 5-star review! We’re thrilled to hear the fit, autoship convenience, and cleaning device are all working well for you. Keeping your night guards fresh and effective is exactly what we aim for, really appreciate your support! - The Remi Team
The mouthguard seems well made but the subscription service is very shifty. They have you agree to buying a second set before they’ll allow you to cancel. If you need to cancel for any reason, they will make you pay the difference between the one time fee and the subscription cost ($40). I would not recommend using them due to their irregular subscription terms or service agreement. I also called in to cancel and was told that it was going to be a $30 fee and then when the invoice came, it was $40.
Dear Catie, Thanks for your feedback. We’re glad you liked the night guards, but we’re sorry the subscription experience was frustrating. We’ve gone ahead and canceled your subscription. We also appreciate your comments and are working to make our terms clearer moving forward. - The Remi Team
I have been using Remi for almost 2 years now and I love my guards. I also use their sonic cleaner and it works amazing. Customer service is so helpful. I actually had an issue with a guard not fitting properly and I was so grateful for how quickly they took care of the matter. I recommend Remi to all my friends.
Dear Becca, Thank you so much for your kind words and for being with Remi for nearly two years! We’re so glad you love your guards and sonic cleaner, and that our team could quickly help with your fitting issue. We truly appreciate your support and recommendations! - The Remi Team
I’m very happy with my Remi night guard. The quality of my product is similar to that from my dentist office, but at a better price! I received personalized attention via zoom call to get the right fit with my home kit. Great product at a great price!
Dear Linda, Thank you so much for your kind review! We’re thrilled to hear you’re happy with your night guards at a better value. We’re also glad the Zoom support helped you get the perfect fit. We truly appreciate your support! - The Remi Team
I ordered a set of night guards once from this company in 2023. I've paused my subscription since then as I don't need another set. I've recently tried to cancel the subscription and after getting multiple emails from different individuals (it doesn't seem like they communicate with eachother and ask me the same thing over and over), i'm told that I need to pay $40 to cancel. This was not disclosed when I initially ordered. I'm tired of pausing and worrying that i'll be charged every 6 months for a new set if I forget to pause. The product itself isn't bad, but the customer service is awful.
Dear Cynhia, We’re really sorry for the frustration and the back-and-forth you experienced. Your subscription has now been fully canceled, and you won’t be charged again. We also appreciate your feedback on the cancellation fee and communication, and we’re working to improve both. Thank you for bringing this to our attention. - The Remi Team
Do not use!!! They never cancel subscriptions and will charge your card repeatedly!! Skipping orders does nothing. Even spoke to someone and was told they cancelled subscription, but they charged my card again a few months later. AVOID!!
Dear Kristen, Thank you for sharing your feedback. We’re sorry to hear about your experience, and we want to assure you that it is not our intention to make customers feel this way. Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly. We appreciate your patience and hope to turn your experience around. - The Remi Team
So far the process has been smooth. I have just sent my impressions back and will receive night guard soon. They are very responsive and helpful with creating the impressions.
Dear Elizabeth, Thank you for your feedback! We’re glad the process has been smooth and that our team could help with your impressions. Excited for you to receive your night guard soon! - The Remi Team
The customer service and product that Remi offers are exceptional. I am a heavy night teeth grinder and these mouth guards/retainers have saved me.
Dear Louise, Thank you so much for your amazing feedback! We’re thrilled to hear our night guard has made such a difference for you. Helping protect smiles, especially for heavy grinders, is exactly what we aim for! - The Remi Team
This company provides consistent deliveries of high quality mouth guards. Our experience has been very positive for 3 years so far.
Dear Kareem, Thank you for your support over the past 3 years! We're so glad to hear you've had a consistently positive experience with our quality and delivery. - The Remi Team
I've been a Remi customer for years. The product works great. It fits my teeth perfectly and protects them from grinding.
Dear Tyler, Thank you for being a loyal customer! We're so glad to hear the fit is perfect and that your night guard is helping protect your teeth from grinding. We appreciate your support! - The Remi Team
Remi is an awesome company that provides a great product at a incredible price. I am a 63 year old male and I have sadly grown not to trust many people and especially companies. Remi is a company that I trust. My dentist had suggested I use a night guard because I have a lot of expensive dental work in my mouth. I had an old night guard which I hated using because it was big and bulky and kind of gummy. I saw a YouTube add about Remi night guards and took a chance. I am so glad I did. I went through the process of creating impressions with Remi helping me step by step. I had an issue and Remi even helped me get through it. To top it off, I brought my new night guards to my dentist to get his opinion. He said the guards are exactly the same as the product they make at 1/4 of the price. Remi is a good company with a great product at a incredible price.
Dear Carmen, Thank you so much for your thoughtful review and for putting your trust in us, it truly means a lot. We're glad to hear the process was smooth, the fit works well for you, and that even your dentist approves! It’s great to know we could provide a comfortable, high-quality option at a price that makes sense. We really appreciate your support! - The Remi Team
Everything arrived like clockwork. I had a dew questions and Remi responded quickly to help. Impressive
Dear Jeff, Thank you for the 5 stars! We’re so glad everything arrived on time and that we could quickly help with your questions. We appreciate your support! - The Remi Team
I have not received my night guard, but I gave 5 stars for the communication and outstanding customer service. I did a zoom call with Jimena and she was very professional and made the process quick and easy. Thank you I look forward to having my night guard!
Dear Rose, Thank you so much for the 5 stars! We’re glad to hear you had a great experience with Jimena and that she made the process quick and easy. We truly appreciate your kind words and can’t wait for you to receive your night guard! We’re here if you need anything along the way! - The Remi Team
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