Remi is a direct-to-consumer sleep and wellness company.
Written by the business, not verified by us.
Is Remi legit?
Remi (shopremi.com) has a 3.3 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 37% give 1 star; The business has replied to 98% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that these custom night guards are very comfortable, highly affordable, and provide great relief for nighttime teeth grinding compared to expensive dental alternatives. People also appreciate the straightforward at-home impression kit process and find the supportive guidance extremely helpful from start to finish.
Some reviewers were not happy with the product quality, noting unpleasant chemical tastes or flimsy materials that wore down quickly over time. A few other people also felt that customer support was difficult to reach and unhelpful when attempting to resolve various account or fitting issues.
Auto-generated from all reviews of this business. For reference only.
Terrible customer service. Such a scam. I’ve been trying to cancel for over 6 months. They keep giving the run around trying to “pause”. I just want to cancel. You have to email to cancel and they take days to get back to you then they ask for a reason when you give a reason they respond with the same AI generated email asking for a reason! Incredibly frustrating. I then tried to call over 5-6 times and no one ever answers only an option to leave a message. Horrible experience, canceling should be easy, simple and straightforward they are just trying to keep your money.
Reply from Remi2026-07-16
Dear Jacki,
We're very sorry for the frustration and appreciate your feedback. We've confirmed that your subscription has been canceled, and there will be no future subscription charges.
We apologize that the cancellation process wasn't as smooth or timely as it should have been. Your comments have been shared with our team as we work to improve the experience.
- The Remi Team
I had a very disappointing experience. The subscription and billing process felt misleading, and canceling was far more difficult than it should have been. Even after trying to cancel, I continued to receive charges and was repeatedly offered pauses instead of having my account closed.
The product itself did not live up to expectations. The guard felt flimsy, wore down quickly, and the fit was uncomfortable. The impression process was frustrating, and despite following the instructions, the final product didn't fit well and affected my bite. Customer support was slow, difficult to reach, and relied on generic responses that didn't address my concerns. Between the poor product quality, questionable billing practices, and lack of effective customer service, I would not recommend Remi.
Reply from Remi2026-07-13
Dear Allen,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be to experience issues with your night guard, subscription, and the support you received. This is not the experience we strive to provide, and we take concerns like yours seriously.
We'd like the opportunity to look into your case and make things right, but we were unable to locate your account based on the information available in your review.
Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your feedback, as it helps us continue improving both our products and our customer experience.
- The Remi Team
I've been using Remi night guards since before COVID. I originally ordered them because my chronic pain caused me to grind my teeth so severely that I ended up needing three crowns. I was also in danger of destroying my jaw joints.
I started with Remi's thickest guard because my grinding was so intense. Now, eight years later, I'm ordering another set of impressions and can finally step down to a thinner guard because I no longer grind as hard as I once did.
I replace my guards every six months, and since I started using Remi, I haven't had any additional tooth damage from grinding. My dentist is very happy with how well my teeth have been protected over the years and has been impressed with the quality of the guards.
I also purchased Remi's sonic cleaner, which they recommend for cleaning the guards. My dental office is very happy that I use it because proper cleaning helps keep the guards in excellent condition between replacements.
As a long-term customer, I can confidently say that Remi has been an excellent investment in protecting my teeth and preventing further damage to my jaw. It is also so nice not to have perpetual headaches.
Reply from Remi2026-07-09
Dear Cheryl,
Thank you so much for sharing your incredible journey with Remi! We're honored to have been part of your oral health routine for so many years.
It's wonderful to hear that your night guards have helped protect your teeth, reduce your grinding over time, and even allow you to transition to a thinner guard. Knowing that both you and your dentist have seen such positive long-term results means the world to us.
We're also glad the ultrasonic cleaner has helped keep your guards in great condition. Thank you for your continued trust and support over the years. We're grateful to be part of your smile's journey and look forward to serving you for many more years to come!
- The Remi Team
I've been using Remi for nearly four years and couldn't be more pleased with the quality of their products and their customer service.
Their mouth guards are both comfortable and durable. I find it to be especially helpful that you can choose the thickness of your mouth guard to find what works best and is most comfortable for you.
Remi's Customer Service is prompt and friendly. This summer, I needed new guards made due to some dental work. Unfortunately, the dental work made it difficult to get usable impressions. Customer Service was very patient with me and did a Zoom Session at no charge to help me figure out what needed to be done differently to get the impressions that I needed.
Reply from Remi2026-07-10
Dear Jenny,
Thank you so much for your thoughtful review and for being a valued part of the Remi family for nearly four years! We're thrilled to hear that your night guards have been comfortable, durable, and a great fit for your needs.
We're especially glad our Customer Care team was able to support you through the impression process after your dental work. We know that changes to your teeth can make impressions more challenging, and we're happy the complimentary Zoom session helped you get the results you needed.
Your kind words about both our products and our team truly mean a lot to us. Thank you for your continued trust and support. We look forward to keeping your smile protected for many years to come!
- The Remi Team
Leaving a second review. This company goes fron bad to worse. I'm now on three months with no guards or refund. They told me to return the kit after they dumbly sent me a kit for free. Now they tell me their making my gaurds. Why?! I've cancelled this and don't want them. Stop wasting my time remi. Customer service acts like they can't read any of the previous emails.
Reply from Remi2026-07-08
Dear Crash,
We're truly sorry for the frustration and confusion you've experienced. We understand how disappointing this has been.
We've fully refunded your order, and we've also ensured that your account has been canceled, so no current or future orders will be processed.
We sincerely apologize that your experience did not meet the level of service we strive to provide. If you have any remaining questions or need anything further, please feel free to reach out.
- The Remi Team
Okay product but cancelling subscription is clearest example of all dark patterns combined. Incredibly difficult
Reply from Remi2026-07-04
Dear Matej,
Thank you for your feedback. We're sorry the cancellation process felt frustrating. We can confirm that your subscription has been canceled, and we appreciate you giving Remi a try. Your feedback helps us continue improving the experience.
- The Remi Team
Agreed 6months ago with a rep to pause for 2years, they charged me anyway 6months later
I spoke with a representative 6months ago to cancel and they convinced me to pause for 2 years instead. Also, I notified them it was sent to the wrong address and I gave them my new address.
What do you know, I've been charged 6months later for another sub product and checked the account and my address hadn't been updated!
this company is a scam.
Will be notifying my bank cancelling that credit card number, the credit company of fraud, as well as sharing on Google reviews.
furious $97 charges UNAUTHORIZED 1000%
*the next day I got an email with a full refund and that they are cancelling my subscription, per my request. I am thankful they were responsive and sympathetic to what happened, and hope they will not do this to others moving forward.
Reply from Remi2026-07-04
Dear Lisa,
Thank you for sharing your feedback. We're very sorry to hear about your experience. We weren't able to locate an account based on the information in your review.
Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly.
We take concerns like this seriously and would appreciate the opportunity to help.
- The Remi Team
I used Remi for 2 years before visiting my dentist who told me that they have likely been making my grinding worse. The night guards are flimsy and do not provide the right protection - since they are so flimsy and don't retain shape, it encourages night-time biting. Over time, you end up getting more use to biting, you burn through the night guards faster (and Remi loves selling you more and more), and your bruxism gets worse.
I have not met a single dentist (I've been to 3) who has recommended Remi's - you get what you pay for. Go with a professional night guard instead.
I'd like to give a special shout out to the absolutely horrendous customer support provided by Durim on the Remi team.
#1 you cannot CANCEL your subsscription online. You HAVE to email billing@ which is hidden on their site (not support@).
#2 I sent 3 emails and Durim refused to cancel my account, each time instead offering me an upsell instead. That is what prompted me to write this review.
I hate this company, it's bad for you, and I hate their terrible support and bad and I hope no one falls prey to their SCAM.
Reply from Remi2026-07-04
Dear Amir,
Thank you for your feedback. We're sorry to hear that Remi wasn't the right fit for you and that your experience with our support team left you disappointed.
We can confirm that your subscription has been canceled.
We appreciate you sharing your experience, and we'll pass your feedback along to our team as we continue working to improve both our products and customer experience.
- The Remi Team
Very thin and hard to make impressions inconvenient mail in and shipping process that takes months. The quality of these guards is terrible. I haven't had it 3 months and I can see it's wearing down.
Reply from Remi2026-07-01
Dear Moriah,
We're sorry to hear your experience didn't meet your expectations. We understand your frustration with the impression process, turnaround time, and the durability of your guard.
Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly.
We appreciate your patience and hope to turn your experience around.
- The Remi Team
Horrible customer service. Cannot reach the company by phone. Impression process is beyond frustrating. It’s been 3 month since I ordered. Did not receive night mouth guards yet. I requested a refund 2 weeks ago. I have not heard anything from the company. Very frustrating. Do not buy from this company. It is not worth it.
Reply from Remi2026-06-30
Dear John,
Thank you for your feedback. We’re sorry to hear about your experience.
We’re unable to locate your account based on your details. Please reach out to [email protected], and mention “Jan” so she can assist you further and look into this for you. Thank you.
- The Remi Team
Scam company, they make it impossible to cancel recurring payments once you give them payment information, and charge you further money to cancel a subscription!!!
Reply from Remi2026-06-30
Dear Owen,
We're sorry to hear about your experience. We can confirm that your subscription has been canceled. If you have any questions or need further assistance, please reach out to our support team.
- The Remi Team
The product is very good and durable. I will continue requesting updated night guards as needed. No need to shop anywhere else.
Reply from Remi2026-06-29
Dear Adam,
Thank you for your 5-star review! We're so glad to hear you're happy with the quality and durability of your night guard.
We truly appreciate your continued trust and look forward to serving you again whenever you need a replacement!
- The Remi Team
They got my order wrong every single time and I ordered 4 times. I redeemed points and never got my products or discounts. Even after adding rush it still took them 7 weeks!!! to send me the wrong night guards. Nightguards are also not very durable. For me a heavy biter they break after one month and I wake up with plastic pieces in my mouth.
Reply from Remi2026-06-25
Dear Natasha,
We’re very sorry for the repeated mistakes and delays with your orders. We understand how frustrating this experience has been.
We have issued a full refund for your order. We are also sending the missing UCD along with a complimentary replacement set via rush delivery.
We appreciate your feedback and the opportunity to improve.
- The Remi Team
This company makes it impossible to be a customer. The night guards didn’t fit when they arrived, and it’s a black hole trying to get it fixed replaced or refunded. Endless circle. Do not order these !
Reply from Remi2026-06-22
Dear L R,
Thank you for your feedback. We’re sorry to hear about your experience.
We’re unable to locate your account based on your details. Please reach out to [email protected], and mention “Jan” so she can assist you further and look into this for you. Thank you.
- The Remi Team
I have been a night time teeth grinder for years but it always seemed like such a hassle to get fitted for a night guard. Remi makes the process easy and fun! A very helpful nurse guided me through the molding process via a video call and ensured I got a perfect fitment. My custom-molded night guard arrived about 10 days later and fits like a glove. No more enamel damaging teeth grinding at night. I also really appreciate that Remi keeps my fitment on file and can quickly and easily make me a new one should I need it or want a second one for travel. The price is a fraction of what I would need to pay through my traditional dentist and I honestly don't think the product would be any better than what I get through Remi.
The real star of the show, though, is the customer service. I have had nothing but exceptional experiences with Remi's customer service professionals. Any time I have needed to speak with someone about my night guard or an upcoming order, I have been greeted with a friendly and knowledgeable person on the phone. Remi has clearly made a conscious investment in ensuring top-notch customer service and it really shows.
Overall, I am really impressed with this company. I will continue to use their products and recommend them to anyone that needs custom dental products.
Reply from Remi2026-06-19
Dear Joseph,
Thank you for the wonderful review! We're thrilled to hear that your night guard fits perfectly and that our team helped make the impression process smooth and stress-free. Your kind words about our customer service mean a lot. We work hard to provide the best possible experience for our customers.
We truly appreciate your support and recommendation, and we look forward to serving you for years to come!
- The Remi Team
So far process has been good. I messed up on my impressions they walked me through how to do them correctly and they came out so much better. Customer service has been excellent so far.
Reply from Remi2026-06-19
Dear Brittany,
Thank you for the review! We're glad our team could help you get better impressions and make the process easier. It's wonderful to hear that you've had an excellent experience with our customer service so far.
We appreciate your support and look forward to delivering your guards!
- The Remi Team
Terrible customer service. I'm very glad I didn't order anything extra. They will not offer you a proper refund if you change your mind about your order or struggle to complete the process so order with caution and assume you will not receive a reasonable refund. I only ordered from this company because of a recommendation from a good friend. I cannot recommend this company to anyone and have warned my sister who also needs a night guard to find another company. Never again.
Reply from Remi2026-06-19
Dear B,
We’re sorry to hear about your experience and the frustration you’ve had with the order and refund process. This is not the experience we aim to provide.
We’re unable to locate your account details from this review. Please contact [email protected] with your order information and mention “Jan” so our team can review your case and assist you further.
- The Remi Team
Why do I need to have a 8 message conversation over multiple days to cancel my subscription? Super scammy. Just do what I’ve asked. Horrible consumer experience
Reply from Remi2026-06-19
Dear Bridget,
We’re sorry for the frustration and the difficulty you experienced trying to cancel. This is not the experience we want for our customers.
We’ve located your account and confirmed it has been canceled. If you need any further assistance, please contact [email protected] and mention “Jan” so we can help you directly.
- The Remi Team
Horrible company and horrible customer service experience. There is no way to get a hold of them by phone and they deflect requests by email.
I had their night guard made a year ago on subscription and it took a while to get the mold figured out to produce it. However, when I received the night guard, it didn’t fit (it caused pain). So canceled the subscription. Or, so I thought.
I received an email a few days ago that they are shipping “my subscription” on the 22 of May. I went online to cancel the subscription again and there is no longer a link for subscription cancellation online.
I no longer want the night guard because it did not work. I called them, no answer. I emailed them to cancel the subscription.They replied that they’ll transfer me to someone who can customize the night guard. What?!?? I do not want their faulty product and I stated it clearly. Instead they are trying to shove their garbage down my throat. It is simple: cancel the subscription and people will trust you.
Stay away from Remi.
Reply from Remi2026-06-19
Dear Valeria,
We’re sorry to hear about your experience and the frustration this has caused. We understand how disappointing it is when a product doesn’t fit as expected and when prior cancellation attempts don’t feel properly resolved. This is not the experience we aim to provide, and we appreciate you taking the time to share this feedback.
We’ve located your account and confirmed it has been canceled. If you need further assistance, please contact [email protected] and mention “Jan” so we can help you directly.
- The Remi Team
Buyer beware of this company. They sell a subpar product that is definitely not as good as what you would get from a reputable dentist. They will hold you to your subscription even if you are dissatisfied with their product AND they have refused to agree that they will not bill me after I have cancelled my subscription. Whether customer service responds and whether they will be helpful is a crapshoot.
Reply from Remi2026-06-19
Dear Vania,
We’re sorry to hear about your experience and appreciate you sharing this feedback.
We’ve located your account and confirmed it has been canceled. If you need any further help, please contact [email protected] and mention “Jan” so we can assist you directly.
- The Remi Team
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