Horrible company and horrible customer…
Horrible company and horrible customer service experience. There is no way to get a hold of them by phone and they deflect requests by email. I had their night guard made a year ago on subscription and it took a while to get the mold figured out to produce it. However, when I received the night guard, it didn’t fit (it caused pain). So canceled the subscription. Or, so I thought. I received an email a few days ago that they are shipping “my subscription” on the 22 of May. I went online to cancel the subscription again and there is no longer a link for subscription cancellation online. I no longer want the night guard because it did not work. I called them, no answer. I emailed them to cancel the subscription.They replied that they’ll transfer me to someone who can customize the night guard. What?!?? I do not want their faulty product and I stated it clearly. Instead they are trying to shove their garbage down my throat. It is simple: cancel the subscription and people will trust you. Stay away from Remi.