Do not give these people your payment info
I ordered a mouthguard from this company in December 2024. It is now May 2026, and I have never received a single item from this company and have spent the last year and a half trying to cancel a subscription for which they continued to charge me. I have reached out to them on at least a dozen occasions by phone and email to receive replies from bots. I’ve had to go directly to my bank to dispute charges from the company for which I was reimbursed. I feel like an absolute crazy person dealing with this company. The only way to stop them from charging me was to remove all my payment information from the Shop app and make it impossible for them to get access to my money. They continue to send me emails prompting me to return my impression kit which I have not received in 18 months, and all responses from me requesting to cancel my subscription and delete my account are met with unrelated responses instructing me to update my payment information. I have truly never had such an awful customer service experience with a company.