Terrible customer service- No resolution for months
I can't recommend this company. My experience has been extremely frustrating, and the refund process has taken far longer than it should. After returning the (used) putty that is no use to them anyway, they said I would get a refund. Instead of providing a clear timeline, they continue to delay the process and tell me to wait (months!). Their strategy is: kick it down the road and hope the customer forgets about it. The whole experience has felt very scammy and has left me with zero confidence in Remi. It is literally the worst company I have ever dealt with. If you ever have an issue with your order, don't expect a quick resolution, if any at all. Edit: Their response below is even more frustrating because there is a thread with 20 emails between Remi support and myself going back from May, to now the end of July. Unbelievable. Just another way that they skirt around any responsibility or offering an actual solution.