Remi

Dear Jacki, We're very sorry for the frustration and appreciate your feedback. We've confirmed that your subscription has been canceled, and there will be no future subscription charges. We apologize that the cancellation process wasn't as smooth or timely as it should have been. Your comments have been shared with our team as we work to improve the experience. - The Remi Team

Dear Allen, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be to experience issues with your night guard, subscription, and the support you received. This is not the experience we strive to provide, and we take concerns like yours seriously. We'd like the opportunity to look into your case and make things right, but we were unable to locate your account based on the information available in your review. Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly. We appreciate your feedback, as it helps us continue improving both our products and our customer experience. - The Remi Team

Dear Cheryl, Thank you so much for sharing your incredible journey with Remi! We're honored to have been part of your oral health routine for so many years. It's wonderful to hear that your night guards have helped protect your teeth, reduce your grinding over time, and even allow you to transition to a thinner guard. Knowing that both you and your dentist have seen such positive long-term results means the world to us. We're also glad the ultrasonic cleaner has helped keep your guards in great condition. Thank you for your continued trust and support over the years. We're grateful to be part of your smile's journey and look forward to serving you for many more years to come! - The Remi Team

Dear Jenny, Thank you so much for your thoughtful review and for being a valued part of the Remi family for nearly four years! We're thrilled to hear that your night guards have been comfortable, durable, and a great fit for your needs. We're especially glad our Customer Care team was able to support you through the impression process after your dental work. We know that changes to your teeth can make impressions more challenging, and we're happy the complimentary Zoom session helped you get the results you needed. Your kind words about both our products and our team truly mean a lot to us. Thank you for your continued trust and support. We look forward to keeping your smile protected for many years to come! - The Remi Team

Dear Crash, We're truly sorry for the frustration and confusion you've experienced. We understand how disappointing this has been. We've fully refunded your order, and we've also ensured that your account has been canceled, so no current or future orders will be processed. We sincerely apologize that your experience did not meet the level of service we strive to provide. If you have any remaining questions or need anything further, please feel free to reach out. - The Remi Team

Dear Matej, Thank you for your feedback. We're sorry the cancellation process felt frustrating. We can confirm that your subscription has been canceled, and we appreciate you giving Remi a try. Your feedback helps us continue improving the experience. - The Remi Team

Dear Lisa, Thank you for sharing your feedback. We're very sorry to hear about your experience. We weren't able to locate an account based on the information in your review. Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly. We take concerns like this seriously and would appreciate the opportunity to help. - The Remi Team

Dear Amir, Thank you for your feedback. We're sorry to hear that Remi wasn't the right fit for you and that your experience with our support team left you disappointed. We can confirm that your subscription has been canceled. We appreciate you sharing your experience, and we'll pass your feedback along to our team as we continue working to improve both our products and customer experience. - The Remi Team

Dear Moriah, We're sorry to hear your experience didn't meet your expectations. We understand your frustration with the impression process, turnaround time, and the durability of your guard. Please reach out to our customer experience team at [email protected], mentioning "Jan," and we’ll make sure to assist you promptly. We appreciate your patience and hope to turn your experience around. - The Remi Team

Dear John, Thank you for your feedback. We’re sorry to hear about your experience. We’re unable to locate your account based on your details. Please reach out to [email protected], and mention “Jan” so she can assist you further and look into this for you. Thank you. - The Remi Team

Dear Owen, We're sorry to hear about your experience. We can confirm that your subscription has been canceled. If you have any questions or need further assistance, please reach out to our support team. - The Remi Team

Dear Adam, Thank you for your 5-star review! We're so glad to hear you're happy with the quality and durability of your night guard. We truly appreciate your continued trust and look forward to serving you again whenever you need a replacement! - The Remi Team

Dear Natasha, We’re very sorry for the repeated mistakes and delays with your orders. We understand how frustrating this experience has been. We have issued a full refund for your order. We are also sending the missing UCD along with a complimentary replacement set via rush delivery. We appreciate your feedback and the opportunity to improve. - The Remi Team

Dear L R, Thank you for your feedback. We’re sorry to hear about your experience. We’re unable to locate your account based on your details. Please reach out to [email protected], and mention “Jan” so she can assist you further and look into this for you. Thank you. - The Remi Team

Dear Joseph, Thank you for the wonderful review! We're thrilled to hear that your night guard fits perfectly and that our team helped make the impression process smooth and stress-free. Your kind words about our customer service mean a lot. We work hard to provide the best possible experience for our customers. We truly appreciate your support and recommendation, and we look forward to serving you for years to come! - The Remi Team

Dear Brittany, Thank you for the review! We're glad our team could help you get better impressions and make the process easier. It's wonderful to hear that you've had an excellent experience with our customer service so far. We appreciate your support and look forward to delivering your guards! - The Remi Team

Dear B, We’re sorry to hear about your experience and the frustration you’ve had with the order and refund process. This is not the experience we aim to provide. We’re unable to locate your account details from this review. Please contact [email protected] with your order information and mention “Jan” so our team can review your case and assist you further. - The Remi Team

Dear Bridget, We’re sorry for the frustration and the difficulty you experienced trying to cancel. This is not the experience we want for our customers. We’ve located your account and confirmed it has been canceled. If you need any further assistance, please contact [email protected] and mention “Jan” so we can help you directly. - The Remi Team

Dear Valeria, We’re sorry to hear about your experience and the frustration this has caused. We understand how disappointing it is when a product doesn’t fit as expected and when prior cancellation attempts don’t feel properly resolved. This is not the experience we aim to provide, and we appreciate you taking the time to share this feedback. We’ve located your account and confirmed it has been canceled. If you need further assistance, please contact [email protected] and mention “Jan” so we can help you directly. - The Remi Team

Dear Vania, We’re sorry to hear about your experience and appreciate you sharing this feedback. We’ve located your account and confirmed it has been canceled. If you need any further help, please contact [email protected] and mention “Jan” so we can assist you directly. - The Remi Team