Decent product with worst support
Reached out to Rotimatic support about a broken kicker over 3 months ago. It took a month and a half just to get an initial response. They finally scheduled a Zoom call to look into the issue 15 days out — and then no one showed up for the call. Since then: no response on chat, no response on email. There’s no direct phone number to reach anyone either. My machine has been sitting broken this entire time with zero resolution in sight. For a company selling a $1000+ appliance, this level of support is unacceptable. If you’re considering buying a Rotimatic, think hard about what happens when something breaks — because right now, “support” is a black hole.