Rotimatic is the world's first fully integrated solution that measures, mixes, kneads, flattens, cooks, puffs and delights. All in one! LOAD fresh Ingredients.
以上内容由商家自行提供，未经平台核实。Rotimatic（www.rotimatic.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 544 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：56% 给出 4 星及以上，同时 37% 打了 1 星；商家回复了 6% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
Most reviewers were unhappy with their experience overall. Customers frequently complained about heavily delayed orders and excessively long waiting times before finally receiving their items or replacement parts. Consumers also noted poor product quality, stating that the machines broke down quickly and made loud noises while customer support consistently failed to respond. Some reviewers were happy with the customer service when they successfully managed to connect with the support team. A few consumers appreciated the patient troubleshooting provided by helpful agents during scheduled calls. Some people also mentioned that they liked using the machine despite its high cost and previous issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Horrible customer service! Bought a new machine in Dec. 2025, received it in April 2026. On May 2nd opened it for first use, and it got bad during the initial startup process only. Since that day, I have been waiting for the return label, and today is Aug. 11, 2026.
My order has been missing for 9 months, and there is no response from the company or any sight of delivery. Very bad customer experience. Will not recommend the company to anyone unless you want to lose your money
We’re a Rotimatic family, and this is our second machine in 11+ years! So we were really sad when this one stopped working too. But once the Rotimatic team got involved, they did a great job troubleshooting and patiently trying different settings to get it working again. A special shoutout to Varshini for her patience, persistence, and skills in getting our machine back up and running! 😊
All the 5 star reviews are paid reviews. Their customer service sucks! No one responds, been a month chasing the customer service!
Doggy company . Took the money never provided the machine . I have been contacting customer care for last 10 months and no response or they keep saying someone will contact but no one does. Complete FRAUD FRAUD FRAUD
Worst ever experience. Ordered in Jan, received product in May and this machine has software issue “pan not heating”. Contacted customer care. They asked us to schedule support call, which we did several times and Nobody shows up in the zoom call. They have no accountability
I had to get in touch with the customer service twice and on both occasions I was extremely satisfied. They immediately scheduled call and helped me step by step. Second time, Tejasvi was extremely patient and helped me resolve the issue over chat.
Rotimatic order, which was placed in February 2026. At the time of purchase, the estimated delivery date was May 2026. It has now been nearly six months since the order was placed, and I have not yet received the product. Furthermore, I have attempted to contact customer service multiple times regarding this delay but have not received a response.
We ordered in March rotimatic and expected delivery was showing May at time of order. Now it's Aug almost 6 months and we have not received it. We tried contacting customer service several time and no response. They say they will escalate your case through automated chat bot, but we never received any reply. We don't know if we will even get it or not. From website there is no way to request refund either. Very frustrating experience!
We are using romantic from 5 years . In beginning its good customer service its our 2nd machine by purchase but repairs and replacement stuff its our 5 or 6 machine but from last two years its worst customer service i experienced last time it took almost 6 months to replace it now its beens one months doesn't even heard back from customer care . Warranties are fake
Pathetic customer service My machine has been non-functional since June 10, and despite numerous follow-ups over the past one and a half months, Rotimatic support team has still been unable to replace a single faulty arm component. What should have been a straightforward repair has turned into an extremely frustrating and prolonged ordeal. Also even after writing multiple email, no one had the courtsey to respond to a single email. So effectively I am yet not known what would happen to my $1700 investment . My machine was faulty and was replaced 2 times , after multiple efforts and now arm broken on 3rd one and no support has been provide. PLEASE DONT BUY THIS PRODUCT
I am extremely disappointed with my Rotimatic NEXT and the customer service I have received. The dough catcher broke during the roti-making process, making the product completely unusable. I raised a support ticket more than a month ago and submitted all the information requested by the service team. Since then, I have received no meaningful response, replacement confirmation, or shipment update. The product comes with a one-year warranty, but we have already been unable to use it for more than four months because of recurring issues and delayed service. This has wasted a significant portion of the warranty period through no fault of ours. The warranty should be extended to cover the time the product remained unusable. A costly appliance should not remain out of service for months because of a broken replacement part and poor after-sales support. I request Rotimatic to replace the dough catcher immediately, provide a confirmed shipment update, and extend the warranty accordingly. Based on my experience, I cannot recommend this product or its after-sales service.
Rotimatic’s failure to honor their product warranty is a serious concern for prospective buyers. I’m writing this review to warn them about the issues I’ve encountered with my Rotimatic machine. My unit is under an active manufacturer’s warranty, and an essential component, the dough catcher, failed. I filed a valid replacement request several months ago, but as of today, Rotimatic refuses to provide a confirmed shipping or dispatch date. They repeatedly cite ongoing “stock availability issues” as the reason for their inaction. While Rotimatic is actively collecting monthly installment payments via Splitit, they have left me with a completely useless, broken machine. If you expect reliable customer support or a functioning warranty, I strongly advise against purchasing this product.
I have no words for how mistreated and cheated I feel right now. I would like to share a timeline here pls: 1. I placed order for a Rotimatic Next machine, with purchasing 3 year additional warranty - vide order number 74712 - on 27th Oct 2025 2. My machine was delivered to me on 24th December 2025. 3. Its dough catcher/ kicker stopped working from 23rd March 2026. I reported issue on 23rd March (on chat) and on 24th March (on email) and then sent multiple email remindera after that 4. Finally On 31st March got email from Rotimatic support person (Cherry) that replacement part despatch is initiated. 5. On 9th April after many follow-ups, I finally got tracking detals of the courier sent of the replacement part 6. On 14th Apr 26, the replacement catcher was delivered to my home - I missed delivery so I collected from Aramex warehouse in-person on 17th Apr 26. 7. On 4th Jun 26 - Just 47 days from receiving this replacement catcher- I emailed to inform you that the replacement part sent WAS ALSO NOT WORKING! - it looks like another faulty part was sent to me! PS: This is after being told for weeks (before sending this part) that the "replacement part is going through thorough testing" before it was despatched to me! 8. So from 4th June, I was back to where I started on 21st March - with a rotimatic NEXT machine that was unable to make any rotis for me & my family! 9. On 5th Jun (Cherry) confirmed that a new replacement part for catcher will be shipped and delivered within 2-3 weeks. 10. No shipping information was received after though. 11. on 13th June, after multiple follow-ups at my end, again I was told by another Rotimatic support person (Shobhit) that it will be another 2-3 weeks before it is despatched. 12. On 18th July - completely frustrated I followed again- as I had received no part and no shipping information either, even though 5+ weeks had passed since your last email. 13. On 22nd July, (Shobhit) then replied that it will take 3-4 weeks more to despatch! Forget me- can you pls even explain the above timeline to yourself?? From delivery date of 24th Dec 2025 to till date(27th July 2026), that is in the 7+ months I have had the Rotimatic Next machine , I have been able to use it as it is supposed to be used, only for 47 days - just 1.5 months!! Additionally while I have been waiting for you to provide me a working dough catcher / kicker since 23rd March 2026, I have sometimes been using the machine just to make dough balls for me and then I make the rotis myself on my cooktop. It saved me sometime of kneading dough. However since 15th July 2026, the dough ball is also not being formed by the machine. I did a troubleshooting session with Rotimatic Next team for this issue. The issue & diagnosis is summarised here : * there is No leaking from the water container before the Rotimatic machine starts, meaning water container doesn’t leak when sitting idle. (All containers and the entire Rotimatic next machine has been throughly cleaned) * As soon as I start machine and it draws water to make dough ball, the water container begins continuously dripping from the nozzle at the bottom of the container. * The dripping doesn’t stop after the required amount of water has been dispensed into the stirrer cup. * Consequently, The stirrer cup becomes flooded, resulting in wet, slurry-like dough. * Photos attached for your reference The Rotimatic support official confirmed that the Rotimatic should dispense water in small measured bursts and then stop immediately. So this is a hardware fault, not a maintenance issue. They confirmed it is a faulty water tank outlet valve causing issue. Given our machine is within warranty period, they said a replacement water container free of charge will be dispatched to me. I told them of this open case for replacement dough catcher/ kicker part and they asked me to email you about this issue so both the replacement parts can be dispatched together. However since 23rd July I have been sending daily reminder emails to Rotimatic and simplistic support teams and individual support people I have emails of - for both of these replacements parts- there is not even an acknowledgement of my emails, forget a response with a solution! If anyone from Rotimatic support is reading this - MY URGENT REQUEST Can you pls understand and empathise with my situation and oblige by expediting dispatch of: 1. Brand new replacement part for dough catcher/ kicker 2. Brand new replacement part for the water container So that I may use my Rotimatic next machine again?
Order arrived after 6 months of placing the order and promise of delivery within 10 weeks. The machine broke down in 2 months and no replacement has been shipped yet. Someone please help how to get hold of them?
Machine worked fine for a month and then stopped working. Took us 2 months to get a customer reply. We returned the machine and replacement order was placed. Its been 3 months and we have no idea when the new machine will be here. Complete waste of money!
Absolutely the worst experience I've ever had with an online seller. I ordered a part over three months ago, and I still haven't received it. There has been zero communication from the company. I've sent multiple emails to their customer support address and even tried contacting them through their app's chat, but every message has been completely ignored. To make matters worse, I still haven't received a refund. After taking my money, they have provided no updates, no support, and no resolution. In my experience, this company has shown a complete lack of professionalism and customer service. I would strongly advise others to avoid buying from them.
Very quick and responsive customer support. Appreciate the support provided over the weekend. Thank you!
Total scam. Lame customer support. They intentionally install and make config changes once you connect to wifi for them to diagnose . Our machine stopped working months ago saying too hot, this happened right after they connected remotely. Support isn’t responsive. Never recommending or buying to crap of a company product who breaks people trust
OIl issue not mixing the screens show one thing the machine does another. I was an engineer and i can honestly state that there was no quality control service is based on send it back pay some more money and we will send another one I bought off amazon after 1 month faulty sorry you cannot send it back they are as bad as Rotimatic do not buy expensive door stop
共 544 条符合条件的评价
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